Rehabilitation Registration and Scheduling Specialist

Rockford Orthopedic Associates • Rockford, IL

393d

About The Position

The Rehabilitation Registration and Scheduling Specialist at OrthoIllinois is responsible for ensuring the smooth operation of the Rehabilitation department by managing patient appointments, maintaining records, and providing excellent customer service. This role involves scheduling therapy visits, greeting patients, verifying benefits, and handling communications related to patient care.

Requirements

• High School Diploma or GED.
• A minimum of one year of experience in a similar position and/or performing similar tasks.
• Working knowledge of Microsoft Word, Excel, PowerPoint, Google Calendar, and Google Mail.
• Previous experience with EMR system preferred.

Responsibilities

• Schedules and coordinates patient appointments according to location and clinician-specific templates.
• Schedules therapy visits based on medical procedures following provider protocols and established processes.
• Greets patients upon arrival for their scheduled appointments and completes the registration process.
• Reviews and verifies benefit information with patients.
• Monitors scheduling app alerts for assigned location.
• Handles reschedules, cancellations, and no-shows, maximizing efforts to recapture patients.
• Communicates scheduling and patient changes with appropriate clinic staff efficiently.
• Processes incoming and outgoing referrals for assigned clinicians.
• Answers phones and assists with patient questions in a kind and professional manner.
• Posts payments and co-payments to patient accounts.
• Maintains office supplies and coordinates maintenance of office equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED