Rehabilitation Clinical Support Senior- Noblesville

Indiana University Health System•Noblesville, IN

5d•Onsite

About The Position

This role oversees patient flow from initial point of entry to final destination, ensuring all services are delivered accurately, efficiently, and professionally. The position requires a high degree of multitasking and responsibility for accurate patient account resolution, including demographic and financial data entry, insurance processes, and communication with patients and payers. This position performs work of higher complexity compared to the Associate–Rehabilitation Clinical Support role and is held to elevated productivity and quality standards.

Requirements

High School Diploma or GED
Two years of experience in Rehabilitation Services or similar duties (e.g., patient registration, insurance, scheduling)
Ability to work collaboratively within a team and maintain strong professional relationships
Basic proficiency with Microsoft Office (Word, PowerPoint, Excel, Teams)
Requires high-level interpersonal and problem‑solving skills
Requires strong initiative with the ability to meet objectives and departmental expectations
Requires Effective written and verbal communication skills
Requires excellent working knowledge of Associate–Clinical Support job duties

Responsibilities

Register patients and create accurate demographic and financial records
Schedule recurring patient appointments
Perform insurance verification, prior authorization, and coordination of benefits
Communicate with payers and patients to ensure complete and accurate financial information
Answer incoming calls and direct patients and visitors appropriately
Participate in departmental operations and performance improvement initiatives
Maintain compliance with infection control, safety, regulatory, and equipment training requirements
Order, distribute, and maintain appropriate inventory of departmental supplies
Assist with timely and accurate resolution of patient accounts
Support smooth patient flow and high-quality patient experiences