Rehab Tech and Scheduler

Presbyterian Healthcare Services • Santa Fe, NM

34d • $22

About The Position

Presbyterian is seeking a Rehab Tech / Scheduler! This position involves a mix of patient scheduling, administrative tasks, and assisting therapists with patient care. Accuracy in scheduling and ensuring prior authorizations are in place are key responsibilitie Type of Opportunity: Per Required Need FTE: 0.001000 Exempt: No Work Schedule: Varied Days and Hours This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)

Requirements

• High school or equivalent
• Minimum 9 months experience in a healthcare office or clinic setting with significant clinician interaction.

Responsibilities

• Provide excellent patient experience using CARES, AIDET, and EPE tools
• Resolve complaints promptly and manage conflict, escalating when needed
• Round with patients to ensure comfort and communicate delays
• Schedule patients accurately, validate demographics, and set expectations for authorizations, referrals, and costs
• Meet with patients to schedule procedures and give non-clinical instructions
• Build positive relationships with staff and follow scheduling protocols
• Assist therapists with patient care and departmental duties under clinician guidance
• Demonstrate knowledge of growth, development, medical terminology, and rehab modalities
• Refer patients to financial advocates and ensure authorizations are secured before procedures
• Create accurate messages and route them appropriately in Epic
• Guide patients through Release of Information processes
• Perform confirmation calls with directions and instructions
• Respond quickly to distressed patients and assist clinical teams as directed
• Maintain cleanliness and safety in clinic and rehab areas, reporting concerns
• Make reminder calls, reschedule appointments, and adjust provider schedules for efficiency
• Collaborate with clinicians and management to improve scheduling and programs
• Restock supplies, maintain equipment logs, and manage inventory
• Perform timekeeping duties and other assigned tasks
• Demonstrate CARES behaviors: Collaborate, be Accountable, Respect, Engage, and Serve

Benefits

• We're all about well-being, starting with yours.Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.
• Learn more about our employee benefits.

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees