Rehab Support Tech - Rehab Department - Full Time
About The Position
At San Juan Regional Medical Center, the Rehabilitation Support Techs (RST) serve as the liaison between patients and licensed clinical staff. They provide critical communication between staff and clients and are often the face of the department. RSTs use their knowledge, skills, and energy to carry out the sacred task of serving others by performing front office duties, organizing equipment, ordering supplies, and assisting clinical staff with patient care needs. The organization is values-driven, dedicated to delivering exceptional care, and committed to making life better for the community, embodying values such as Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability, and Creative Vitality.
Requirements
- High school diploma or GED
- Physical demands – refer to “Rehab Department description of Physical Demands”
Nice To Haves
- Previous experience with: Customer service
- Medical Terminology
- Health records
- Health Insurance verification and authorization
- Referrals management
- Hands on patient care (Mobility, ADL etc.)
Responsibilities
- Perform Rehab Department procedures and related tasks as delegated by supervising staff
- Use chain of command to problem solve and improve processes
- Physically assist clinical staff in their daily delivery of care (example: set up, clean up, patient transportation etc.)
- Demonstrates good organizational skills for prioritizing and delegating
- Supply Management (inventory, ordering etc.)
- Equipment Management (set up, maintain, daily cleaning routines and record keeping per facility and manufacture guidelines)
- Correspondences: mail / packages
- Other duties as assigned
- Implement SJRMC’s Service Standards into their daily work: Safety, Courtesy, Effectiveness, and Stewardship
- Front Desk Reception: Welcome public; answer phones
- Check-in
- Co-pay collection and tracking
- Information management: intake and scanning of forms (history forms, health insurance information and cards, patient identification, referrals/prescriptions etc.)
- Registration of patients
- Health Insurance Verification and Authorization: Track and communicate
- Demonstrate working knowledge of third-party payor system including Medicare, Medicaid, commercial, PPO and HMO systems and assist with financial counseling of patients
- Referral Management: Collaborate with appropriate departments, as well as providers’ offices, to obtain needed documentation or information
- Scheduling: Establish, edit and communicate appointment schedules to staff and patients
- Arrange transportation as needed
- Patient Screening: Review patient lists and provide patient screening per established process
- Video Swallow assistance (tray set up in Radiology etc.)
- Wound Care Team assistance (dressing changes etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
