Rehab Scheduling Representative

Thompson Health • Canandaigua, NY

78d • $18 - $22

About The Position

The position is a Per Diem role scheduled as needed from Monday to Friday. The main function involves providing customer service, ensuring customer reception, insurance verification and referrals, order entry, procedure coordination, and scheduling. The role also includes maintaining medical records, chart filling, and electronic/computerized documentation. The individual will coordinate schedules with other departments to meet customer needs and expectations, playing a vital role in the success of the Rehab Departments by maintaining efficient schedules for the Rehab Clinical teams. Timely telephone responses in all patient scheduling areas of Rehab utilizing the Paragon Resource Scheduling application are essential. The position requires obtaining a hard copy physician order prior to testing, verifying accuracy and compliance of requests, and ensuring patient demographic information is validated before services are provided. The individual will work closely with Patient Financial Services to assure compliance and maximum reimbursement, and will assist in performing diverse tasks required to maintain an efficient and organized office.

Requirements

• Secretarial experience with strong organizational skills required.
• Medical background is desired.
• High School Diploma or GED required.
• Associates Degree preferred.
• Medical terminology desired.
• ICD-10/CPT coding experience strongly desired.
• 2 to 3 years of previous secretary/clerical medical office experience desired.
• 2 to 3 years healthcare services scheduling experience preferred.

Responsibilities

• Provides customer service ensuring customer reception, insurance verification and referrals, order entry, procedure coordination and scheduling.
• Ensures maintenance of medical records, chart filling and electronic/computerized documentation.
• Coordinates schedules with other departments to meet the needs and expectations of the customer.
• Plays a vital role in assuring the success of the Rehab Departments in their ability to maintain schedules that will be most efficient for the Rehab Clinical teams.
• Provides timely telephone response in all patient scheduling areas of Rehab utilizing the Paragon Resource Scheduling application.
• Ensures to obtain a hard copy physician order prior to testing, verifying accuracy and compliance of request with order scanned into Horizon Patient Folder via ILE and maintaining original script in the paper medical record.
• Validates patient demographic information prior to patient receiving service.
• Works closely with Patient Financial Services to assure compliance and maximum reimbursement.
• Assists in, and performs diverse tasks required to maintain an efficient and organized office.

What This Job Offers

• Industry: Administrative and Support Services
• Education Level: High school or GED