Rehab Patient Access Representative / Referral & Workers’ Compensation Coordinator

Louisiana Orthopaedic Specialists•Lafayette, LA

About The Position

The Rehab Patient Access Representative / Referral & Workers’ Compensation Coordinator is responsible for managing rehabilitation referrals, patient chart creation, workers’ compensation and third-party liability authorizations, orthotics scheduling, front desk float coverage, and supporting insurance verification across all rehabilitation clinic locations. This role ensures timely scheduling, accurate documentation, treatment authorization compliance, and effective communication with physicians, adjusters, case managers, attorneys, patients, and rehabilitation staff. The position supports organizational goals related to quality patient care, patient satisfaction, regulatory compliance, and operational efficiency. The job holder must demonstrate and maintain current competencies for the position.

Requirements

High school diploma or GED required.
Two (2) to three (3) years of medical office or medical billing experience preferred.
Workers’ compensation authorization and third-party liability experience preferred.
Outpatient rehabilitation experience preferred.
Experience supporting insurance verification preferred.
Must demonstrate ability to communicate effectively with physicians, patients, adjusters, nurse case managers, attorneys, and the public.
Knowledge of physician billing processes, including 1010A and 1009 forms.
Knowledge of workers’ compensation and third-party liability authorization guidelines (state and federal).
Knowledge of referral processes, insurance verification, and patient eligibility requirements.
Knowledge of rehabilitation terminology.
Advanced knowledge of computer systems, EMR software, spreadsheets, and Windows-based programs.
Knowledge of multi-line phone systems.
Strong customer service skills and adherence to organizational code of conduct.
Proficiency in Microsoft Excel, Word, and Outlook.
Strong documentation and organizational skills.
Ability to effectively communicate with internal staff, external referral sources, attorneys, and patients.
Ability to multitask in a fast-paced clinical environment.
Strong attention to detail and analytical ability.
Ability to establish and maintain effective working relationships with patients, providers, staff, and legal representatives.
Ability to work independently and manage multiple priorities.
Ability to interpret patient demographic and insurance information to determine eligibility.