Rehab Office Assistant – Mercy Health Sunforest Court

Mercy Health BSMH • Toledo, OH

11h • Onsite

About The Position

Under the direction of the therapy supervisor, the Rehab Office Assistant provides ongoing support for daily operations of the outpatient clinic. This role focuses on all aspects of clerical support to promote operational efficiencies of the clinic, including but not limited to answering phones, scheduling, registration, insurance verification, authorization, data entry, and point of service collection. The assistant also supports all activities of the licensed staff to deliver patient care.

Requirements

• High School Diploma or GED

Nice To Haves

• 2 Year / associate degree
• ICD 10 Certification
• Medical Terminology
• CPT coding
• 2 years of office experienced with insurance in medical office setting

Responsibilities

• Manages front office flow by checking patients in/out and collaborating with other staff and providers.
• Maintains current knowledge of all insurance companies and billing information to obtain accurate demographics, financial and clinical information, and signatures from patients or (POA) as determined by organization, Medicare, state and federal guidelines.
• Schedules and registers patients within the hospital system, Carepath/EPIC, both pre -registration and registration process.
• Responsible for obtaining authenticated Physician order, verifying demographics, insurance information with eligibility and medical necessity for Physical therapy, Occupational Therapy and Speech Therapy.
• Verifies and documents accurately insurance coverage and patient responsibility as well as educate patient on information obtained from Insurance verification with follow up on discrepancies, able to help therapists and patients with tracking insurance authorization and benefit information.
• Responsible to run Cost Estimator and collect point of service (POS) collection as appropriate. Also, collecting retail payment and maintaining accurate accounting transactions on all POS collections.
• Assists with rehab diagnosis coding and obtaining medical diagnosis from physician office.
• Performs daily charge audits to ensure accuracy of charges.
• Ensures daily monitoring and maintenance of all assigned departmental work queues.
• Balances cash, prepares deposits and records all transactions accurately and on assigned time frames.
• Demonstrates standards of excellence of care in all interactions for both internal and external customers. This includes phone triage, calls to appropriate staff or departments, conducting appointment reminder confirmation calls and problem solving through critical thinking.
• Prepares charts for delivery to medical records after discharge.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees