Rehab Clerk

Stillwater Medical Center•Stillwater, OK

34d

About The Position

Total Health is looking for a Rehab Clerk to assist our providers by in registering, scheduling, greeting therapy patients while providing excellent customer service. The duties of the Rehab Clerk will require a person able to multi-task and have a broad general knowledge of many aspects of the scheduling and registration of patients. This position will include: Answering of calls, handling calls with high quality customer service at all times, or transferring, paging, or referring to appropriate staff. Identifying patients needing scheduled via fax, telephone, and chart or in person to schedule both new and existing patients in an accurate, efficient, and timely manner. Patient Schedules' will accommodate the needs of the patient, therapists, and physicians in the best manner possible. Follow up on new patients with pre-registration, pre-certification, and registration processes, as well as co-pay collections as identified.

Requirements

High school graduate or GED equivalent.
Good communications and people skills including phone, stressful situations, good English, and written and oral skills.
Team player.
Certified in CPR within 30 days of hire.
Excellent communicators who are patient centered
Professional & dependable, team player
Active listener, with good communication skills

Nice To Haves

Previous healthcare experience preferred!
Preferred experience with medical terminology or anatomy.

Responsibilities

Registering patients
Scheduling patients
Greeting therapy patients
Answering calls
Handling calls with high quality customer service
Transferring calls
Paging calls
Referring calls to appropriate staff
Identifying patients needing scheduled via fax, telephone, and chart or in person
Scheduling both new and existing patients in an accurate, efficient, and timely manner
Follow up on new patients with pre-registration, pre-certification, and registration processes
Co-pay collections