REGULATORY SPECIALIST II - 64080599

State of Florida • Tallahassee, FL

2d • $34,760 - $35,000 • Onsite

About The Position

Incumbents in this position will make an immediate and meaningful impact on the lives of Floridians. They perform duties that guarantee qualified health care professionals can work in the state and provide all Floridians with access to the health care they need to lead healthier lives. By increasing the number of licensed health care professionals in the state, incumbents also support those currently working in health care professions who are so critical in any public health emergency.

The incumbent will work in a professional, administrative setting and perform duties similar to customer service representatives, school registrars, medical records, billing, or coding specialists; data entry clerks, or other positions who ensure compliance with regulations or rules and provide professional assistance to members of the public. Knowledge or experience with any health-related field or relevant Florida statutes is helpful but not required.

Requirements

• Knowledge of Florida Statutes and Board and Department rules governing licensing and regulation of professionals and facilities, and consumer protection.
• Knowledge and proficiency of Microsoft Office software.
• Knowledge and proficiency in using Windows-based computers.
• Ability to learn and utilize job-specific software such as LEIDS and AxiomPro and office equipment such as phones, fax machines, scanners, and copiers.
• Ability to compile, organize, and analyze data.
• Ability to provide consultative assistance to others.
• Ability to plan, organize and coordinate work activities on a pre-approved work schedule.
• Ability to communicate with people effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to de-escalate incomings calls and present a personable office role
• Must be physically present in the office to effectively perform job duties and responsibilities.

Responsibilities

• Independently answers incoming calls and provides guidance to the general public by relaying information pertaining to licensure, renewal, and application status. Reports escalated calls to management and distributes messages as needed. Utilizes LEIDS and Axiom to update applicant/licensure information, conduct research, and verify confidential information.
• Providing general licensing status information and requirements, as well as relevant continuing education requirements and fees, to customers via email and paper mail.
• Process all incoming mail received by the Board office and ensuring timely delivery to correct Board Staff.
• Reviewing information in the Division’s Licensing and Enforcement Database (LEIDS), Customer Functional Database, and associated software/online systems and websites, as well as statutory laws rules, to provide a response to customer inquiries.
• Maintaining current information on licensees by independently reviewing documentation submitted by licensees, then accurately making the required changes in LEIDS and any other related systems to maintain proper records.
• Responding to licensees with written verification when a change has been completed as authorized and appropriate, while maintaining confidentiality.
• Recommending changes in policies and procedures for effective operations in the board office to the Program Operations Administrator, assisting in developing and implementing such policies and procedures, and performing other administrative tasks for them as needed.

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed