Regulatory Deposit Svs and Reporting Associate II
About The Position
The Associate II, Regulatory Deposit Services and Reporting processes specific banking transactions in a timely and complete manner through a variety of complex technology systems. This position proactively conducts quality control measures (QC) on assigned processes. This position also responds to member and employee inquiries on a timely and accurate basis. The Associate II consistently evaluates transactions for critical risk including approval/limit requirements and fraud, reporting internally or contacting the member as appropriate.
Requirements
- Minimum Education : High School Diploma with some post-secondary education preferred
- Minimum 2 years’ experience in data entry/analysis and customer service
- Ability to effectively prioritize tasks to meet deadlines, autonomously handling a variety of responsibilities in a complex environment
- Excellent written and verbal communication skills
- Ability to work in fast-paced environment and meet deadlines without sacrificing quality
- Proven ability to professionally handle sensitive documents
- Strong analytical and problem-solving skills; ability to resolve complex issues with minimal direction
Nice To Haves
- Familiarity with governmental banking regulatory reporting activities is preferred
- Working knowledge of Microsoft Office Suite
Responsibilities
- Process a high volume of regulatory banking transaction, including IRA transactions, tax corrections, government reporting and deposit account maintenance in an efficient and accurate manner with minimal management oversight
- Navigate a variety of complex technology systems with various processing functions and deadlines, meeting department Service Level Agreements (SLAs)
- Respond timely and accurately to member and internal partner inquiries by phone, email or mail
- Manage and properly store comprehensive up to date records of member communication, correspondence, activities and transactions
- Work extensively with members and internal partners to research and resolve member, vendor and internal issues throughout day and adjust tasks and priorities as appropriate (e.g.: Customer Information Profile (CIP), etc.), escalating any potential problems to leadership and/or Senior Associate(s) as required
- Support Senior Associates in processing specific regulatory activities, including Escheatment, Tax Identification Maintenance, deceased estate and probate account maintenance, IRA management, garnishments/levies and tax reporting
- Identify and communicate process improvement ideas to Senior Associates and Leadership
- Track and validate transactional reports for accuracy and collaborate with Senior Associates and leadership regarding results and themes
- Perform member outreach and provide training to other Associates
Benefits
- Traditional medical, dental, and vision coverage
- 401K matching up to 5% per pay period
- Accrue up to 17 days of Paid Time Off your first year of employment
- 11 paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
