Regulatory Contacts Manager, Food Safety Team

Amazon • Nashville, TN

3d

About The Position

At Amazon.com, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

We are looking for a Regulatory Contacts Manager to join our Food Safety team, overseeing and managing interactions with regulatory agencies and ensuring compliance with industry standards and regulations. This individual will serve as the primary point of contact between the company and relevant regulatory bodies, maintaining relationships, managing communication processes, and ensuring regulatory requirements are met in a timely and efficient manner.

Our vision for Food Safety is to support Amazon’s mission of offering the widest selection of products available, while protecting customers from potentially hazardous products. We are looking for a dynamic, organized self-starter to join our Food Safety team. This is an exciting opportunity to work in a highly visible space and be part of a fast-growing company!

A day in the life of a Regulatory Contacts Manager at Amazon involves managing communication with regulatory agencies, ensuring compliance with food safety regulations, and fostering strong relationships with key stakeholders. You'll review and interpret regulatory requirements, collaborate with internal teams to address compliance issues, and submit necessary reports and filings. Throughout the day, you'll proactively identify potential regulatory risks and provide guidance on compliance matters. Your role ensures that Amazon remains at the forefront of regulatory standards while driving efficiency and minimizing risk. It’s a dynamic, fast-paced environment where every day offers new challenges.

The Food Safety team at Amazon is dedicated to ensuring the highest standards of product safety and customer satisfaction. This dynamic team manages regulatory contacts, customer feedback investigations, product recalls, withdrawals, and severe adverse event reporting. We work cross-functionally with various departments to quickly and efficiently address issues, mitigate risks, and safeguard the customer experience. As part of this team, you’ll play a critical role in driving compliance and maintaining strong communication channels, ensuring Amazon remains a trusted platform for safe and reliable products. It’s a fast-paced, collaborative environment where every team member’s contribution makes a direct impact.

Requirements

• Bachelor's degree or equivalent
• 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
• Experience with regulatory filings and reports or equivalent
• Experience with research and investigation skills or equivalent
• Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent

Nice To Haves

• 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
• Experience in program or project management
• Experience interacting with local food safety regulators

Responsibilities

• Act as the main point of contact for all regulatory inquiries, communications, and submissions. Foster strong relationships with regulatory bodies, ensuring effective collaboration and prompt responses.
• Interpret regulatory requirements affecting the company’s operations and work with relevant teams to ensure compliance with local, state, and federal regulations.
• Maintain accurate records of regulatory communications and submissions. Prepare and submit reports, filings, and necessary documentation to regulatory agencies.
• Identify potential regulatory risks, assist in creating strategies to mitigate those risks, and provide recommendations to senior management.
• Work closely with legal, compliance, and operations teams to address regulatory concerns and ensure alignment with business objectives.
• Contribute to the development of strategies that address future regulatory changes, ensuring the company’s proactive approach to new regulatory trends.
• Provide training and guidance to internal teams on regulatory matters, ensuring employees are informed of the latest compliance requirements.
• Measure key performance indicators, identifying trends to continuously improve the program driving down risk and improving efficiency.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level