About The Position

This position provides licensing, procedures information, guidance and assistance to licensed dealers, regional offices, tax collector’s offices, law offices, governmental agencies, and other internal and external customers; provides operational administrative support; composes and proofreads letters, memos and emails to regional offices and dealers.  This position is responsible for sending notices to dealers and manufacturers regarding compliance with garage liability insurance and surety bonds. This position reviews FDLE reports for dealer applicants to determine license eligibility; reviews Florida Administrative Register (FAR) invoices, reconciles information and processes invoices in Ariba; orders office supplies and handles public record requests. This position is responsible for mail merge, print labels and is responsible for mailing notices to dealers without an email address. The incumbent will prepare reports requested of the Dealer License Section and assist in grading and processing of applications and renewals from manufacturers, importers and distributors.

Requirements

  • Professional work experience using Florida Real-time Information System (FRVIS).
  • Professional work experience in customer service.
  • Knowledge of Florida Statute Chapter 320.
  • Associates and/or bachelor’s degree from a nationally or regionally accredited college or university.
  • Knowledge of, and the ability to apply state, federal and case law and DHSMV operations, policies, and procedures.
  • Skill using Florida Real-time Information System (FRVIS) and SharePoint databases.
  • Skill in operating a personal computer to analyze and communicate information in the appropriate format.
  • Skill in using Microsoft Outlook, Word, Excel and Access.
  • Skill in providing quality customer service to internal and external clients.
  • Ability to assess the needs of customers, provide information to customers and resolve problems.
  • Ability to observe, receive and obtain information from all relevant sources.
  • Ability to plan, organize, prioritize, and complete assignments in a timely manner.
  • Ability to work independently with minimal supervision.
  • Ability in being thorough when performing work and conscientious about attending to detail.
  • Ability to compose, proofread, and edit correspondence.
  • Ability to evaluate and verify information to determine compliance with standards.

Nice To Haves

  • Experience composing, proofing and editing correspondence.
  • Experience researching and analyzing information.

Responsibilities

  • Provides licensing, procedures information, guidance and assistance to licensed dealers, regional offices, tax collector’s offices, law offices, governmental agencies, and other internal and external customers
  • Provides operational administrative support
  • Composes and proofreads letters, memos and emails to regional offices and dealers
  • Responsible for sending notices to dealers and manufacturers regarding compliance with garage liability insurance and surety bonds
  • Reviews FDLE reports for dealer applicants to determine license eligibility
  • Reviews Florida Administrative Register (FAR) invoices, reconciles information and processes invoices in Ariba
  • Orders office supplies and handles public record requests
  • Responsible for mail merge, print labels and is responsible for mailing notices to dealers without an email address
  • Prepares reports requested of the Dealer License Section and assist in grading and processing of applications and renewals from manufacturers, importers and distributors

Benefits

  • Paid Parental Leave
  • Annual and Sick Leave Package
  • Nine Paid Holidays
  • State Health and Life Insurance
  • Educational Benefits
  • Contributory Retirement Plan
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