Regulatory & Compliance Engineer (Hopkins, MN or Open to Remote, US)

About the position

Digi International (Digi) is a leading global provider of mission-critical and business-critical machine-to-machine (M2M) and Internet of Things (IoT) connectivity products and services. We help our customers create next generation connected products, deploy, and manage critical communications infrastructures in demanding environments. Our embedded modules and off-the-shelf routers, gateways and network products are designed for relentless reliability and deliver unquestioned performance and security. Our cloud-based software and professional services help customers put their connected products and assets to work across a broad range of mission-critical industry applications. Founded in 1985, we have helped our customers connect over 100 million things and growing.

Responsibilities

• Plan, manage and execute Digi cellular routers certifications with regulatory, industry and mobile network operators with a focus on FCC, PTCRB, AT&T, Verizon, and T-mobile.
• Prepare documentation and test units for certifications testing.
• Interface with test labs and mobile network operators (MNOs) to drive cellular certifications to completion.
• Travel to test labs and MNOs as needed to ensure completion of certifications on time.
• Become subject matter expert (SME) with MNO requirements and certifications process.
• Manage certification samples, control inventory, setup proper device configurations, and document units for traceability to ensure success.
• Work directly with testing labs, certifications agencies, and mobile network operators.
• Lead the debug and troubleshooting of any issues that arise.
• Plans, controls, supports and monitors all type approval tests and certifications.
• Analyzes product descriptions/features and detailed country list to specify regulatory requirements.
• Develops compliance test plans for products.
• Conducts sample preparation for hardware modification, software controls and components and shipment communication for domestic and international testing.
• Provides test preparation, procures equipment and setup type approval tests.
• Documents preparation, declarations, technical descriptions and PoA.
• Manages local reps, including travel to testing facilities when needed and/or feasible.
• Responsible for communication and process support with service house.
• Checks on certifications and release process for checked invoices.
• Completes certification in target market and technical construction file.
• Evaluates, researches and reports on new country regulations.
• Checks validity of relevant regulations, norms and standards.
• Provides resources and cost estimation.
• Supports internal conformity audits for manufacturing.
• Trains technicians on test support equipment and works with 3rd party laboratories.
• Maintains records of all compliance testing and global compliance requirements.
• Designated as the point of contact for compliance determination.
• Actively pursues appropriate continuing education and development programs to maintain and enhance job related technical and functional skills.

Requirements

• Bachelor of Science in Engineering or equivalent education and work experience.
• Familiarity with the cellular phone or cellular IoT industry.
• Basic understanding of wireless technologies (3GPP, 3G, 4G, 5G, Wi-Fi, Bluetooth, GNSS).
• Exposure to cellular certification processes (FCC, PTCRB, AT&T, FirstNet, Verizon, T-Mobile, Rogers, Bell, Telus).
• Some experience with debugging and scripting tools (QXDM, Python, TeraTerm).
• Ability to manage multiple projects.
• Ability to lead activities and drive results / completion of tasks.
• Identify, analyze, manage and resolve technical issues.
• Identify and implement process improvements.
• Outstanding verbal and written communication skills.
• Exceptional listening, problem solving and conflict resolution skills.
• Coordinate internal, external and regulatory stakeholders to keep things moving.
• Develop test plans and execute internal testing.
• Documentation using MS Office tools, Confluence and JIRA.
• Ability to prioritize according to business objectives.

Nice-to-haves

• Familiarity with certification agencies/labs is a plus.
• Exposure to a regulatory environment is a plus.

Benefits

• Short-term incentive program.
• New hire stock award.
• Paid parental leave.
• Open (uncapped) PTO.
• Hybrid work environment.
• Competitive medical, health & wellbeing and compensation offerings.