Regulatory Compliance Auditor
About The Position
The Regulatory Compliance Auditor is responsible for evaluating, monitoring, and reporting on compliance with applicable federal, state, investor, and agency regulations governing mortgage servicing operations. This role conducts risk-based audits and quality control reviews of vendors, and sub-servicers to ensure adherence to regulatory requirements, and company policies. The auditor partners with key stakeholders to identify gaps, recommend corrective actions, and support continuous improvement across servicing operations. Perform regulatory compliance audits and quality control reviews of mortgage servicing activities, including but not limited to payment processing, escrow administration, collections, loss mitigation, foreclosure, bankruptcy, claims, servicing transfers, ARM adjustments, and payoffs. Evaluate compliance with applicable laws and regulations (eg., RESPA, FDCPA, ECOA, TCPA, SCRA). Review recorded customer service and collections calls for compliance with federal and state regulations. Identify discrepancies and opportunities for process improvement through analysis of audit findings, management reports, and discussions with servicers. Alert appropriate management levels and internal departments to problems identified during routine quality control reviews. Follows through on all actionable items to ensure full and timely resolution is completed by the responsible parties. Prepare and submit various weekly and monthly reports for management review. Compile and categorize data used for monthly operational metrics. Prepare audit findings reports for use internally as well as to communicate any findings to Sub-servicers. Prepare other special reports as required. Ability to navigate through various mortgage servicing systems such as MSP, MortgageServ, LoanServ, SBO, etc. Create effective quality control and auditing policies and procedures as needed. Evaluate servicer performance using a variety of tools such as scorecards, servicer management reports, and findings trend analysis.
Requirements
- 2+ years of related experience in Regulatory Compliance, Risk Management, Internal Audit or similar field.
- High school diploma required; Bachelor's degree in related field preferred.
- Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
- Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
- Intermediate understanding of MS Office.
- Intermediate ability to foster and build relationships to achieve a common goal.
- Intermediate speaking and writing communication skills.
Responsibilities
- Perform regulatory compliance audits and quality control reviews of mortgage servicing activities, including but not limited to payment processing, escrow administration, collections, loss mitigation, foreclosure, bankruptcy, claims, servicing transfers, ARM adjustments, and payoffs.
- Evaluate compliance with applicable laws and regulations (eg., RESPA, FDCPA, ECOA, TCPA, SCRA).
- Review recorded customer service and collections calls for compliance with federal and state regulations.
- Identify discrepancies and opportunities for process improvement through analysis of audit findings, management reports, and discussions with servicers.
- Alert appropriate management levels and internal departments to problems identified during routine quality control reviews.
- Follows through on all actionable items to ensure full and timely resolution is completed by the responsible parties.
- Prepare and submit various weekly and monthly reports for management review.
- Compile and categorize data used for monthly operational metrics.
- Prepare audit findings reports for use internally as well as to communicate any findings to Sub-servicers.
- Prepare other special reports as required.
- Ability to navigate through various mortgage servicing systems such as MSP, MortgageServ, LoanServ, SBO, etc.
- Create effective quality control and auditing policies and procedures as needed.
- Evaluate servicer performance using a variety of tools such as scorecards, servicer management reports, and findings trend analysis.
Benefits
- We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program.
- In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
