Regulated Pharmacy Technician (Toxins) - On-Site

Green Shield Canada

16d•Onsite

About The Position

As the Regulated Pharmacy Technician (RPhT) at our pharmacy, you play a pivotal role in customer service, patient care, and delivery of pharmacy services to our growing patient population. Your responsibilities encompass the entire practice scope for Regulated Pharmacy Technicians under the Ontario College of Pharmacists. This includes ensuring the safety and quality of pharmaceutical product preparation and release, receiving and transcribing verbal prescriptions, compounding, performing, and overseeing prescription filling/packaging, administering vaccines, and various other dispensary duties as assigned by your Manager. You often serve as the first point of contact for patients, healthcare practitioners, and organizations. Your role is crucial in maintaining a seamless workflow, meeting deadlines, and delivering exceptional customer service. In all the duties you perform it is essential to comply with all ethics and standards of practice of the Ontario College of Pharmacists for Regulated Pharmacy Technicians and under the supervision of licensed Pharmacists.

Requirements

Completion of accredited training for a Regulated Pharmacy Technician in Ontario.
Current and active Ontario College of Pharmacists licensure as a Regulated Pharmacy Technician.
Strong organizational and multitasking abilities.
Ability to focus and perform duties with a high degree of accuracy.
Excellent communication and customer service skills.
Proficiency in English is required for this position.

Nice To Haves

Previous experience in a pharmacy or healthcare setting preferred.
Familiarity with pharmacy software systems (Kroll)

Responsibilities

Enter and create profiles for new customers and patients using a variety of technologies.
Call new patients for introduction and acquire insurance info, initiate reimbursement steps and post into Reimbursement Tracker.
Transfer prescription profiles from previous customer pharmacies and enter them into the patient profile.
Explain to customers how to fully experience all the services, offers, and conveniences offered by our pharmacy.
Answer customer questions to the best of your ability and forward questions of a clinical nature to pharmacists.
Take a “Customer First” approach to all customer interactions.
Complete tracking and reporting of customer interactions as defined and appropriate.
Co-ordination of assigned clinics, including RX Billing and Liaison with clinic (admins/physician/patients).
Check prescriptions to ensure accuracy and patient safety.
Check all prescriptions according to the standard operating procedures of the pharmacy as well as the standards of practice of the Ontario College of Pharmacists.
Complete all documentation of verification activities.
Recommend enhancements to standard operating procedures to improve patient safety and accuracy throughout the prescription workflow process.
Participate in identifying, documenting, analyzing, and resolving medication incidents. Communicate effectively with the team to analyze and resolve medication incidents.
Compound prescriptions under the supervision of a pharmacist and according to all standard operating procedures of the pharmacy and standards of practice as outlined by the Ontario College of Pharmacists.
Ensure accuracy and patient safety of prescription packaging.
Provide guidance and training of team members to ensure accuracy and patient safety of prescription packaging processes.
Receive and transcribe verbal prescriptions.
Complete additional duties as assigned by Manager