Regular & Seasonal Service Experience Rep - Cherry Hill

Nordstrom • Cherry Hill, NJ

402d

About The Position

The Regular & Seasonal Service Experience Representative at Nordstrom is a customer-focused role aimed at providing exceptional service and problem-solving support. This position involves assisting customers with various transactions, ensuring a seamless experience, and fostering positive relationships within the team and with customers. The role requires flexibility in scheduling to meet business needs and emphasizes the importance of security and privacy in customer interactions.

Requirements

• Ability to effectively build relationships with customers, peers, and leadership.
• Proficiency in multiple operating systems such as MS Windows, iOS, and Android.
• Clear, effective communication with strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Accountability, initiative, and a high level of ownership.
• Ability to work a flexible schedule based on department needs.

Responsibilities

• Assist customers with a variety of transactions through a seamless and friendly experience.
• Demonstrate expertise in all technologies used in the store environment.
• Inspire trust, teamwork, and positive team relationships.
• Defuse customer situations and provide resolution in a timely and effective manner.
• Ensure the security and privacy of customer information through education, compliance, and resolution of issues.
• Motivate and inspire others to adopt initiatives such as the Nordstrom Rewards program.

Benefits

• Medical/Vision insurance
• Dental insurance
• Retirement plan
• Paid Time Away
• Life Insurance
• Disability insurance
• Merchandise Discount
• Employee Assistance Program (EAP) resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed