Registration | Full-Time

North Canyon Medical Center, Inc. • Hailey, ID

1h • Onsite

About The Position

This position is responsible for registration, insurance verification, and other patient access functions in designated registration area(s). Duties include providing reception, courteously and efficiently routing customers, and communicating effectively with hospital departments and physician offices to facilitate patient information. The role involves carefully screening patients for new addresses, new patient visits, or registration updates, and informing them of necessary information for their visit. The incumbent will operate a switchboard in a professional manner, assist patients with forms, and provide information about services. Patient services are a key priority, requiring the receptionist to serve as a point of contact and effectively multi-task and prioritize work.

Requirements

• Excellent communication skills to include oral comprehension, oral expression, written comprehension, and written expression
• Computer & Electronic Health Record experience
• High School graduate
• Outstanding public relations/customer service experience
• High level of personal presentation
• Ability to maintain accuracy with interruptions
• Ability to use sound judgement and cope with potentially stressful situations
• Ability and willingness to exhibit behaviors consistent with standards for performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect)
• Ability and willingness to exhibit behaviors consistent with principles for service excellence

Nice To Haves

• 2 years of clerical experience
• Medical Terminology
• Bilingual English/Spanish

Responsibilities

• Responsible for registration, insurance verification, and other patient access functions as assigned in designated registration area(s)
• Provide reception duties and assure customers are routed courteously and efficiently
• Communicate effectively with all hospital departments and physician offices to facilitate required patient’s information
• Carefully screen patients for new address, new patient visit or update registration
• Inform patient of adequate information that must be presented at the time of the patient’s visit
• Operate switchboard in a courteous and professional manner
• Assist patients with filling out forms and provide information regarding the services provided
• Serve as a point of contact with other internal and external departments
• Effectively multi-task and prioritize work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED