Registration Systems Specialist

Maritz • Fenton, MO

1d • Hybrid

About The Position

Where Human Connection Fuels Possibility At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource. Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact. And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being. We have a passion for excellence and genuine care for the people making it possible. In this role, you will support program deliverables by servicing guest inquiries and managing or quality‑reviewing air, hotel, inventory, and billing reports. The position varies based on assigned programs, which differ from client to client and program to program. You may support approximately 10,000–15,000 guests, handle around 2,000 inbound phone calls, lead 30–50 programs or group movements, and work across up to 10 registration platforms per fiscal year, all within client budgets.

Requirements

• Bachelor’s degree or equivalent travel industry experience (Hospitality or Event Management degree a plus).
• Proven record of strong customer service skills.
• High attention to detail and strong problem‑solving skills to research and resolve customer inquiries.
• Professional oral and written communication skills, along with effective listening abilities.
• Strong MS Office skills (Outlook, Excel, Word) and the technical aptitude to learn new technology.

Nice To Haves

• Experience supporting onsite program operations.
• Background working with travel vendors, hotels, or event management systems.
• Familiarity with crisis procedures or high‑volume travel operations.

Responsibilities

• Manage guest phone calls and communicate travel itineraries, hotel confirmations, and cancellation policies via phone and email.
• Maintain documentation of all email correspondence regarding guest changes and coordinate program activity within the back‑office system (registrations, hotel room inventory, activity selection, reporting).
• Ensure client expectations and guidelines are met and provide onsite teams with supporting documentation and information.
• Maintain and monitor client email boxes and winners’ lists within client SLA, communicating updates to the Meeting Event Manager and team members.
• Secure pre/post‑hotel extensions and communicate guest hotel changes to hotel contacts.
• Review and test websites prior to launch and conduct regular quality reviews of applicable reports.
• Support the Deviation/Exception Grid process and complete accounting functions per client specifications.
• Research and resolve customer inquiries, including accounting issues, FOP questions, vendor issues, and hotel no‑shows.
• Attend ongoing training, department meetings, and program meetings; perform special assignments, including potential onsite program operations.
• Provide guidance and leadership during emergencies or high‑volume periods, supporting crisis procedures as needed.

Benefits

• Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!
• View all details at: www.MaritzBenefits.com

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level