Registration Support Representative
About The Position
As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia. Job Summary The Vehicle Registration Support Representative is a detail-oriented, motivated, and organized professional who delivers exceptional customer service to Vitu clients. This role involves interpreting and applying relevant provisions of the California Vehicle Code and supporting registration processes. The ideal candidate will either have, or be willing to develop through training, a strong understanding of DMV regulations, policies, and procedures related to vehicle and vessel registration and titling.
Requirements
- High School Diploma or GED required
- 1-2 years of experience in vehicle registration, title processing, or customer service
- Valid California drivers license and reliable transportation required
- Strong attention to detail and ability to follow procedures
- Excellent organizational and time management skills
- Effective written and verbal communication skills
- Basic computer proficiency (Microsoft Office, data entry)
- Ability to work independently and as part of a team
Nice To Haves
- DMV or vehicle registration experience is a plus, but not required
- Vitu will provide full training for motivated and enthusiastic candidates
Responsibilities
- Travel to client sites daily to support vehicle registration processing
- Respond to customer and internal team inquiries with professionalism, accuracy, and a positive attitude
- Audit and verify registration documents to ensure compliance with DMV policies and company procedures
- Communicate with customers regarding documentation errors and provide clear guidance for resolution
- Process new and used vehicle registrations accurately and efficiently
- Facilitate the movement of paperwork between clients and the DMV, ensuring timely and complete submissions
- Support the customer service team with DMV-related questions and assist in determining requirements for special processing applications
- Provide subject matter expertise and guidance on vehicle registration processes
- Deliver exceptional customer service to all Vitu clients.
Benefits
- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
