Registration Specialist

Revology•Batesville, IN

6d•Onsite

About The Position

The Registration Specialist is responsible for ensuring accurate and efficient patient registration across all points of service. This includes obtaining complete demographic and insurance information, verifying coverage, collecting required payments, and delivering exceptional customer service. The Registration Specialist plays a critical role in supporting a high-performing revenue cycle by enabling timely, accurate billing and contributing to a positive and seamless patient experience.

Requirements

2+ years of experience in healthcare admissions, patient access, customer service or medical office setting preferred.
Ability to work effectively with patients, providers, and team members in a professional and caring manner; strong customer service and communication skills.
Excellent attention to detail and ability to follow established procedures.
High school diploma or equivalent required; bachelor’s degree or equivalent experience preferred.
An aptitude for problem-solving, patience and flexibility while working in the complex industry of healthcare revenue cycle.
Ability to comfortably navigate a technology-focused setup to efficiently complete assigned work (multiple monitors + several applications open simultaneously).
Internet capability must be a high-speed internet connection of 40Mbps speeds or greater.

Responsibilities

Greet patients professionally and complete accurate registration for inpatient, outpatient, emergency and ancillary services.
Collect and verify patient demographics, insurance details, consent forms, and required identification.
Ensure all information is entered accurately into the Electronic Health Record (EHR) and patient accounting systems.
Verify eligibility and benefits through payer portals, clearinghouse, or real-time systems.
Confirm referral and authorization requirements; notify clinical teams of missing or incomplete authorizations.
Communicate coverage issues or discrepancies to patients and escalate as appropriate; refer patients to financial counseling when additional assistance or screening is needed.
Collect required payments prior to service following departmental and organizational policies.
Ensure all registration activities comply with HIPAA, EMTALA, CMS and organizational policies.
Collaborate with clinical departments to support patient flow and minimize delays; escort patients to appropriate departments when indicated or advised.
Keep patients/visitors apprised of patient status and any delays; ensure a tidy waiting area for patients and guests.
Comply with and hold with utmost regard all compliance requirements to protect patient privacy and confidentiality.
Stay curious, kind and contribute positively to the Revology culture. The health + harmony of the team is everybody’s responsibility at Revology.