Registration Specialist- Therapy
About The Position
Are you stuck in your current industry and afraid to make a change? Don't underestimate the value you could offer to healthcare. If you enjoy helping others and enjoy improving the experience for patients, then don't be shy and apply. We have the next big career opportunity for you that provides growth. Join our team, you bring the smile we'll bring the training. This position is located in Merrill, WI. ABOUT BONE & JOINT Bone and Joint has one of the most comprehensive teams of orthopedic, pain management, podiatric, physical and occupational therapy experts in Northcentral Wisconsin. We aren't a division of another corporate healthcare organization; Bone & Joint belongs to us and we have numerous locations throughout Central Wisconsin. Our mission is to be the Best place for patients to receive care, the Best place for employees to work, and the Best place for physicians to practice medicine. A DAY IN THE LIFE OF A REGISTRATION SPECIALIST (THERAPY) Working at our front desk will give you the opportunity to do various tasks. It's a mix of customer service, scheduling, insurance verifications and patient interactions all rolled into one awesome job. Don't fear the unknown, our training is excellent, and we will get you up to speed in no time. Primarily, you'll be engaging with and talking to patients over the phone or in person. You can expect to answer their questions, schedule, and check them in for appointments, verify insurance, and work closely with the therapists to ensure proper scheduling.
Requirements
- High school diploma or equivalent
- Patience, kindness, and the ability to work with people at all levels (internal and external) combined with compassion for our Patients.
- Ability to work in conjunction with staff in a supportive way to troubleshoot and resolve issues.
- Possess strong customer service skills/interpersonal interactions; ability to handle difficult and angry people constructively.
- Excellent verbal and written communication, persuasion, relationship building, resolving conflict and integrity.
Responsibilities
- Engaging with and talking to patients over the phone or in person
- Answer patient questions
- Schedule appointments
- Check patients in for appointments
- Verify insurance
- Work closely with the therapists to ensure proper scheduling
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
