Registration Specialist (full-time)

Sauk Prairie Healthcare•Lodi, WI

10h•Onsite

About The Position

The Registration Specialist performs a variety of receptionist duties to ensure the front office and clinic operate smoothly and are well-organized. Key responsibilities include warmly welcoming patients and their families, both in person and over the phone, using their names, and maintaining eye contact. The specialist is expected to answer calls promptly, use professional and courteous language, and actively listen to patients while showing empathy. They will keep patients informed of any delays and take responsibility for calls, including transfers. General duties involve scheduling appointments accurately, directing phone calls or taking messages, gathering and verifying patient demographic and insurance information, assisting with required documentation, communicating and collecting co-pays and self-pay balances, and sending payments to the business office daily. The role also requires staying current with insurance benefit changes and process updates, maintaining patient confidentiality, keeping the work area neat and professional, and ensuring patient waiting areas are clean and organized with current resources. The specialist will open and deliver mail daily, adhere to departmental expectations, participate in quality and process improvement projects, and be prepared to cross-train and staff other clinics as needed.

Nice To Haves

One year working in a medical office setting
Medical terminology knowledge
Computer knowledge of medical billing systems

Responsibilities

Immediately welcome patients and their family members on the phone and in person with a warm greeting.
Use the patient’s name throughout the encounter, make eye contact and close every encounter warmly.
Answer the telephone within 20 seconds (4 rings) and use the appropriate greeting to include: the clinic, your name and an offer to assist.
Use professional and courteous language and maintain a positive tone in every encounter with both external and internal customers.
Actively listen to patients to best meet their needs, while showing empathy.
Keep patients informed of any delays in the process.
Take responsibility for the encounter and received calls, including transfers to internal departments.
Schedule appointments for patients in a friendly, professional manner utilizing the appropriate provider template to ensure accuracy.
Direct phone calls to the appropriate staff or take complete messages and route them to the appropriate person in a timely manner.
Gather appointment, demographic and insurance information when scheduling appointments.
Verify patient demographic and insurance information upon check-in.
Assist patients with completing and signing all required documentation and questionnaires.
Communicate any required payment due at the time of check in when scheduling.
Collect all co-pay and self-pay balance payments.
Send all payments and receipts to business office on a daily basis.
Keep current with changes in insurance benefits.
Keep current with all process changes.
Maintain confidentiality of patient information.
Maintain a neat, clean and professional work area free from food.
Keep patient waiting areas cleaned, organized, and with current resource materials.
Open and deliver mail daily.
Adhere to departmental expectations (i.e. attend required meetings; participate in quality and process improvement projects, service recovery).
Cross train and staff other clinics as needed.
Perform other duties as assigned.