Registration Specialist - West Main Dermatology

LMHS Careers•Newark, OH

About The Position

Registration Specialist Registration Position Summary According to established policies and procedures, schedules outpatients for all ancillary services, and obtain precertification information on all inpatients and outpatients. Performs various other clerical and record keeping tasks related to registration, scheduling, precertification, and preadmission testing. Responsibilities Prepares demographic, medical and insurance information by direct interview of patients and/or families; enters all necessary information into computer records; prioritizes according to urgency status so that service to the patient is not delayed unnecessarily; prepares complete and accurate forms and other various materials for pre-registration or registration of all inpatients and outpatients. Maintains the confidentiality of information acquired through the performance of job duties. Greets customers in a timely and courteous manner, presenting a positive, professional appearance and attitude and demonstrating excellent interpersonal skills. Maintains work area in a professional and efficient manner, keeping supplies and equipment in an orderly, clean and safe condition. Performs quality improvement studies and serves on project teams, as needed, representing the department and LMH as a cooperative and contributing team member. Accurately schedules all outpatients requiring tests or procedures in the ancillary departments from verbal or written orders of physicians or their staff using established procedures and minimizing the number of visits each patient is required to make. Has minimal indirect responsibility for the welfare of others by coordinating all tests and preps, ensuring that complex preps do not interfere with other tests scheduled for the patient, and advising patients and physicians' staff regarding proper prep for each test and the time that the patient will be required to report to the Hospital. Contacts various departments regularly to gather information regarding changes to be made in the computerized daily appointment schedules. Receives bookings from physician offices for future admissions and outpatient surgeries, advising them of current insurance requirements, such as precertification. Insures that prior authorization for service is obtained according to established Hospital policy. If necessary, notifies admitting physician and/or patient when insurance company refuses admission authorization. Notifies insurance companies and third party payers of admissions and outpatient surgeries the next working day following registration and reports authorized days via computer system to Patient Accounting. Review future elective admissions and outpatient surgeries for benefits and precertification requirements, reporting all required information to the appropriate Hospital department. Responsible for ensuring that personal performance reflects the LMHS Mission, Vision, Standards of Behavior and Service Goals. Practices acceptable universal precautions and isolation techniques.

Requirements

Work requires a high school level of knowledge to be able to read, write, perform simple arithmetic calculations and deal effectively with people.
Basic analytical ability is required to gather and interpret data in situations where the problems are not difficult or complex.
Work requires familiarity with the variety of tests ordered for each patient, including preps required, and familiarity with various forms, insurance requirements, medical terminology, Meditech computer operation and departmental procedures, generally acquired through six months experience.
Must have exceptional interpersonal skills to deal effectively with internal and external customers.
Must have aptitude and ability to prioritize and organize work effectively, using discretion, initiative, and independent judgement to follow through with assignments.
Work requires the ability to meet deadlines and to concentrate and pay attention to details.
Must be able to maintain flexibility by accepting and adjusting to rapid change.
In the absence of the department manager, may coordinate departmental activities.
Minimum requirement, high school diploma or GED.
LMH is accredited by DNV and TJC, and as such, may require specific annual education related to specialty certifications and standards.

Responsibilities

Schedules outpatients for all ancillary services
Obtain precertification information on all inpatients and outpatients
Performs various other clerical and record keeping tasks related to registration, scheduling, precertification, and preadmission testing
Prepares demographic, medical and insurance information by direct interview of patients and/or families
Enters all necessary information into computer records
Prepares complete and accurate forms and other various materials for pre-registration or registration of all inpatients and outpatients
Maintains the confidentiality of information acquired through the performance of job duties
Greets customers in a timely and courteous manner
Maintains work area in a professional and efficient manner
Performs quality improvement studies and serves on project teams, as needed
Accurately schedules all outpatients requiring tests or procedures in the ancillary departments from verbal or written orders of physicians or their staff using established procedures and minimizing the number of visits each patient is required to make
Contacts various departments regularly to gather information regarding changes to be made in the computerized daily appointment schedules
Receives bookings from physician offices for future admissions and outpatient surgeries, advising them of current insurance requirements, such as precertification
Insures that prior authorization for service is obtained according to established Hospital policy
Notifies insurance companies and third party payers of admissions and outpatient surgeries the next working day following registration and reports authorized days via computer system to Patient Accounting
Review future elective admissions and outpatient surgeries for benefits and precertification requirements, reporting all required information to the appropriate Hospital department
Responsible for ensuring that personal performance reflects the LMHS Mission, Vision, Standards of Behavior and Service Goals
Practices acceptable universal precautions and isolation techniques