Registration Specialist - Radiation Oncology - Casual/PRN

Best Care•Fremont, NE

1d•Onsite

About The Position

At Nebraska Methodist Health System, the focus is on providing exceptional care to the communities served and people employed, embodying 'The Meaning of Care'. This culture aims to make every patient interaction special, from deliveries to difficult diagnoses, and to go above and beyond for patient needs. The organization offers competitive pay, excellent benefits, and a great work environment where all employees are valued, making a real difference in the communities. The Registration Specialist position is located at Methodist Estabrook Cancer Center in Omaha, NE. This is a casual position, meaning employees work on an 'as needed' basis with varying work days and hours from week to week. The role involves embracing organizational expectations for customer service, creating accurate and thorough records during the patient registration process, including verification of patient demographics, reason for visit, and financial information. The specialist electronically verifies patient eligibility and financial responsibility, performs point of service collections, makes referrals to financial counselors, and coordinates admission reservations with the clinical team. Nebraska Methodist Health System comprises four hospitals in Nebraska and southwest Iowa, over 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. Since its charter in 1891, service to communities, including financial assistance, health education, and outreach to diverse communities, has been central to its mission. The Health System is an Affirmative Action/Equal Opportunity Employer, committed to non-discrimination. Joining the organization offers opportunities to excel, use the latest technologies, learn from experts, and work as part of a team to make a difference through 'The Meaning of Care'.

Requirements

High School Diploma or General Educational Development (G.E.D) required
Previous health care registration, customer service, insurance or billing experience required
Ability to provide transportation to other campus locations within a reasonable timeframe
Knowledge of phone etiquette and some medical terminology
Strong computer skills: Ability to open and navigate Outlook, attachments in Word and Excel, and utilize a scanner and copier
Skills in basic mathematics to support collections of payments: including addition, subtraction, multiplication and division
Ability to work independently and to collect data from patients that is required for entry into the system
Ability to multitask with strong attention to details of registration process
Ability to relate to patients in a kind, courteous and helpful manner
Ability to relate to fellow workers, in all departments of hospital, and deal with people in a crisis situation
Ability to transport/escort patients and guests/family members to appropriate locations via stairs, elevators or ramps
Ability to communicate with others through a glass barrier

Nice To Haves

Medical terminology preferred

Responsibilities

Accurately registers and dismisses patients in a courteous and timely manner, including performing bedside visits and scanning patient identification documents into the registration encounter.
Reviews and explains all registration forms prior to obtaining signatures from the patient or patient representative.
Obtains complete and accurate payer information, scans identification and payer documents, and enters the information into the electronic registration system.
Verifies eligibility of coverage according to department guidelines and completes Medicare Secondary Payer questionnaires and other payer specific documents as required.
Advises patients of their copayment requirement in a respectful and courteous manner, accurately collects and posts payments, and performs all reconciliation procedures.
Safeguards cash and receipts by following established department criteria and notifies the supervisor of any discrepancies in a timely manner.
Refers patients to Patient Financial Counselors, as appropriate, and documents all attempts for collections and reasons for collection failure.
Performs order entry functions for lab patients registered in Admitting, as required.
Consistently adheres to Safety and Infection Control guidelines to assure a safe work environment and immediately reports any unsafe conditions or accidents.
Completes tasks and work responsibilities associated with a shift to maintain a productive department, providing necessary written or verbal communications to the supervisor.
Displays adaptability to assure department staffing needs are met by working additional shifts and accepting additional tasks, projects, and assignments dictated by volume, absences, or administrative direction.
Maintains teamwork spirit, provides positive mentoring, and willingly assists with training and/or cross-training of new employees.
Positively and actively assists with the implementation of new procedures, schedules, and job tasks.
Shows respect for patients and co-workers and maintains confidentiality standards.
Performs periodic, situational, and other duties as required, including operating and assisting in the maintenance of all office equipment.
Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment.