Registration Specialist PRN

AdventHealth•Hinsdale, IL

45d•Onsite

About The Position

Joining UChicago Medicine AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: 630am-3pm, one or two days during the week and availability every other weekend, both Saturday and Sunday. Two Holidays per year. Shift: PRN; as coverage needed Location: 120 N OAK ST, Hinsdale, 60521 The community you'll be caring for: UChicago Medicine AdventHealth Hinsdale The role you'll contribute: Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed. The value you'll bring to the team: + Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed. + Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans. + Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information. + Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes. + Registers patients for all services, ensuring accuracy and minimizing duplication of medical records. + Collects critical demographic information from patients and confirms insurance details. + Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed. + Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. + Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements. + Attends department meetings and promotes positive dialogue within the team. + Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls. + Performs cashiering functions such as collections and cash reconciliation accurately. + Other duties as assigned.

Requirements

High School Grad or Equiv Required
One or more years of Work Experience Preferred
Mature judgement in dealing with patients, physicians, and insurance representatives
Working knowledge of Microsoft programs and familiarity with database programs
Ability to operate general office machines such as computer, fax machine, printer, and scanner
Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient
fashion
Ability to communicate professionally and effectively, both verbally and written
Ability to adapt in ever changing healthcare environment
Ability to follow complex instructions and procedures, with a close attention to detail
Adheres to government guidelines such as CMS, EMTALA, and HIPPAA and AdventHealth
corporate policies
Understanding of HIPAA privacy rules and ability to use discretion when discussing patient
related information that is confidential in nature as needed to perform duties
Knowledge of computer programs and electronic health record programs
Basic knowledge of medical terminology
Exposure to insurance benefits; ability to decipher insurance benefit information
Bilingual English/Spanish

Nice To Haves

Associate Preferred
Certified Healthcare Access Associate (CHAA) Preferred
Certified Revenue Cycle Rep (CRCR) Preferred

Responsibilities

Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
Collects critical demographic information from patients and confirms insurance details.
Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.
Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.
Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements.
Attends department meetings and promotes positive dialogue within the team.
Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.
Performs cashiering functions such as collections and cash reconciliation accurately.
Other duties as assigned.