Registration Specialist (Shift: 12:30p - 9:00p)

Vanderbilt University Medical Center•Nashville, TN

2d•Onsite

About The Position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: Admitting A Job Summary: Responsible for the onsite registration, arrival processes, discharge and insurance validation, with occasional guidance. Resolves issues related to registration, billing, insurance, and payment of accounts. . KEY RESPONSIBILITIES Performs all assigned area functions per departmental guidelines. Performs administrative functions to ensure the department operates according to policies, procedures and protocols. Ensures that all cases are entered accurately and thoroughly into the admissions, discharge, transfer and billing system. Provides customer service and status updates in waiting room, in-room, and prior to patient departure. Requests payment and provides payment plan information for patient account balances when necessary. The responsibilities listed are a general overview of the position and additional duties may be assigned. TECHNICAL CAPABILITIES Documentation (Novice): Ensures that all documentation is complete, accurate, thorough, and compliant. Critical Thinking (Novice): The objective analysis and evaluation of an issue in order to form a judgment. Data Entry (Novice): The ability to transcribe information from the original source into an electronic system according to written and verbal instructions efficiently and accurately. Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs. System Knowledge (Novice): Knowledge of the operation and support of the system from the standpoint of computer operations, network operations, and/or technical support. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Requirements

Documentation (Novice): Ensures that all documentation is complete, accurate, thorough, and compliant.
Critical Thinking (Novice): The objective analysis and evaluation of an issue in order to form a judgment.
Data Entry (Novice): The ability to transcribe information from the original source into an electronic system according to written and verbal instructions efficiently and accurately.
Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
System Knowledge (Novice): Knowledge of the operation and support of the system from the standpoint of computer operations, network operations, and/or technical support.
Relevant Work Experience Experience Level: 2 years
Education: High School Diploma or GED

Responsibilities

Performs all assigned area functions per departmental guidelines.
Performs administrative functions to ensure the department operates according to policies, procedures and protocols.
Ensures that all cases are entered accurately and thoroughly into the admissions, discharge, transfer and billing system.
Provides customer service and status updates in waiting room, in-room, and prior to patient departure.
Requests payment and provides payment plan information for patient account balances when necessary.

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