Registration Specialist - Patient Access

CoxHealth•Monett, MO

2d•Onsite

About The Position

The Registration Specialist is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This individual completes the registration for scheduled and unscheduled visits by collecting accurate demographic information, insurance information, and handling patient financial obligation at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. The Registration Specialist II greets and serves patients and internal team members in a professional, friendly, and respectful manner to promote positive encounters. Some travel from site to site, as well as extended hours may be required of a Registration Specialist II based on business needs of the department.

Requirements

High school diploma or equivalent
Proficient in using computers and computer systems
Excellent customer service skills and ability to work with the public and co-workers
Excellent verbal and written communication skills.
Ability to multi-task in a fast-paced environment
Able to work independently and collaboratively in a team

Nice To Haves

At least 1-2 years prior registration experience

Responsibilities

Assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits
Completing financial clearance functions
Completing the registration for scheduled and unscheduled visits by collecting accurate demographic information, insurance information, and handling patient financial obligation at the time of service
Completing financial clearance functions on assigned scheduled accounts during registration downtimes
Greeting and serving patients and internal team members in a professional, friendly, and respectful manner to promote positive encounters