REGISTRATION SPECIALIST LEAD CH, NHFH - ED/TRAUMA - FCH-P

Froedtert Memorial Lutheran Hospital • Pewaukee, WI

33d • Onsite

About The Position

The Lead Registration Specialist plays an important role in scheduling, chart audits, and other administrative duties in addition to greeting and registering patients.

Requirements

• A minimum of 2 years functioning as a Registration Representative in the medical field.
• High School diploma or equivalent is required.
• Exceptional customer service experience
• Demonstrated ability to work independently and as a team player
• Tactfulness Demonstrate willingness to adapt to change
• Pleasant phone manner and voice
• Able to prioritize workload while remaining flexible Confident positive manner and appearance
• Proficient PC experience, MS Suite including word, outlook, data entry, and ability to operate general office equipment including the telephone and copy machine
• Excellent written, oral and interpersonal communication skills
• Excellent understanding of the organization's goals and objectives
• Highly self-motivated and directed, with keen attention to detail
• Proven analytical and creative problem-solving abilities
• Able to prioritize and execute tasks in a high-pressure environment
• Ability to work in a team-oriented, collaborative environment
• Ability to work with all levels of staff to define business requirements and goals, and to identify and resolve issues
• Ability to foster effective relationships and build consensus through the all levels of leadership in the organization Knowledge and ability to work on large-scale complex projects that include multiple strategic goals and multiple tactical tasks
• Knowledge and ability of needs, goals, deliverables and interdependencies of other functional departments Able to keep a positive attitude and problem-solving stance in difficult circumstances
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Highly resourceful team-player, with the ability to be extremely effective independently
• Skilled in conflict and employee behavioral resolution.

Nice To Haves

• Prior leadership experience preferred.
• Knowledge of some medical terminology is preferred.

Responsibilities

• scheduling
• chart audits
• administrative duties
• greeting patients
• registering patients

Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees