Registration Services Specialist - Extended Learning

Punahou School • Honolulu, HI

94d • $23

About The Position

Punahou School is seeking a Registration Services Specialist to join the Extended Learning Registration team. Reporting to the Registration Services Manager, this role works closely with team members, program coordinators, and program directors to deliver a wide range of administrative, operational, and clerical support. The Registration Services Specialist plays a key role in ensuring the smooth operation of the Co-Curricular and Summer Programs.

Requirements

• Bachelor’s degree in a related field or equivalent combination of education and experience.
• Three (3) years related experience in a high-volume office environment.
• Experience with relational databases, student information systems, and internet applications.
• Demonstrated high proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and Google applications (Docs, Sheets, Slides).
• Excellent keyboarding skills and accuracy for high volume data entry input.
• Strong customer service orientation and excellent interpersonal, written and verbal communication skills.
• Demonstrated analytical and problem-solving skills.
• Ability to learn and interpret independently, apply and explain a variety of policies and procedures, and use sound judgement and discretion.
• Ability to prioritize and multi-task, requiring a high level of productivity.
• Ability to meet firm deadlines and work independently with little or no supervision.
• Ability to establish and maintain positive and effective working relationships across diverse populations, and adapt effectively to change.

Nice To Haves

• Experience with Excel functions and tools such as PivotTables and XLOOKUP/VLOOKUP is preferred.

Responsibilities

• Providing general front office support and exceptional customer service when assisting parents, administrators, faculty, staff and students.
• Managing a high volume of phone, walk-in and email communications.
• Ensuring parent requests, inquiries and concerns are handled professionally and in a timely manner.
• Accurately processing high volumes of registration data, enrollments, adjustments and refunds.
• Confirming all required documentation is properly received and recorded, and that families are contacted in a timely manner regarding missing information, outstanding fees or failed payments.
• Assisting in all areas and phases of registration including systems testing, implementation and audits.
• Supporting the preparation of course catalogs, website content, parent communications, faculty training materials, and course confirmation mailings.
• Completing routine recurring processes and transactions, including data reporting and queries; student record audits, waitlists placements class roster distribution; and coordinating departmental mailings.
• Managing and maintaining the department’s office supply inventory, orders, equipment and maintenance.

Benefits

• Competitive pay and benefits.
• Comprehensive total rewards program.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree