Registration & Scheduling Representative II - Radiation Oncology Clinic

Foundation Health • Fairbanks, AK

270d • $21 - $30

About The Position

We are seeking a highly organized and detail-oriented individual to join our team as a Registration II. In this role, you will be responsible for managing patient registration processes, ensuring accurate and efficient data entry, and providing excellent customer service. The ideal candidate will have a strong understanding of registration procedures, exceptional communication skills, and the ability to work effectively in a fast-paced environment. If you are passionate about delivering top-notch administrative support and thrive in a dynamic setting, we encourage you to apply for this exciting opportunity.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Requires advanced skills and abilities typically acquired over two (2) or more years of relevant work experience.
• Prior experience with hospital registration, prior authorization, and/or scheduling required.
• Requires demonstrated knowledge of medical terminology and a broad understanding of all common insurance and payor types and authorization requirements.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Must be proficient with commonly used office software and computers and possess the ability to use computerized scheduling systems.
• Must be able to maintain accurate statistical records, gather data, and produce reports.

Nice To Haves

• Work experience with the FHP's systems and processes is preferred.
• Additional related education and/or experience preferred.

Responsibilities

• Regularly floats to two or more areas of the department.
• Acts as a knowledge resource for internal customers and peers.
• Maintains the ability to support multiple areas throughout the department, including pre-registration/prior authorizations and diagnostic scheduling.
• Receives physician orders and seeks clarification, if necessary.
• Coordinates case times for treatments or diagnostic procedures in a computerized scheduling system.
• Verifies and reviews physician privilege status prior to scheduling.
• Interfaces with medical staff office to maintain log of current privilege status and maintains confidentiality of all information.
• Schedules and maintains physician or diagnostic block time and block time releases.
• May acquire and maintain physician preference information and staff roster.
• Answers all telephone inquiries related to scheduling.
• Coordinates pre-registration/registration processes, verifies insurance coverage and obtains pre-authorizations and pre-certifications and notifications.
• Accurately and completely documents all information into the patient records system to ensure maximum reimbursement.
• Obtains all necessary signatures and documentation required by the patient's insurance plan.
• May conduct patient visits for bedside registration to expedite the completion of the patient registration.
• May calculate patient liability according to verification of insurance benefits, collect deposits and copayments.
• Distributes educational materials to patients and families, when necessary.
• Responds to diverse questions or refers to appropriate clinical staff.
• Provides financial counseling to patients and their families.
• Explains FHP financial policies and provides information as to available resources and avenues for alternative payment arrangements.
• Assists patients and their families in completing financial assistance paperwork when appropriate.
• Communicates with physicians and other employees to resolve outstanding issues and/or patient concerns.
• Works to meet the patients' needs in financial services.
• Marginal functions may include transporting patients or conducting other work of the patient financial services team.
• Provides administrative support to the assigned unit when required.
• Meets or exceeds productivity standards.
• Completes daily assignments and maintains accurate production logs and records.
• Identifies opportunities to improve work processes and practices good work group dynamics.
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
• Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

Benefits

• Compensation: $21.07 to $30.34 hourly wage based on experience and education.
• Additional Pay: Shift Differential, Annual Increases, Paid Time Off.
• Benefits: medical, vision, dental, 401k with employer match.
• Education Benefits: FHP Tuition Assistance, Student Loan Forgiveness.
• Other Benefits: Onsite Gym, Wellness Programs, Discount programs, The Learning Center (childcare services).

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED