Registration and Scheduler

WMU Homer Stryker MD School of Medicine•Kalamazoo, MI

61d•$16 - $22

About The Position

Western Michigan University Homer Stryker M.D. School of Medicine is searching for a Registration/Scheduler. Responsible for answering and directing incoming calls; scheduling and/or rescheduling clinic appointments; registering and pre-registering patients into the computer system; verifies insurance coverage WMed has opportunities for Registration/Scheduler I – Healthcare setting and Customer service preferred. $15.55 – $18.15/hour dependent upon years of equivalent and relevant experience. Registration/Scheduler II – must have 1-2 years health care, customer service and call center. $17.10 – $19.95/hour dependent upon years of experience. Registration/Scheduler III – must have health care, customer service, call center and, insurance verification and billing experience. $19.25 - $22.45/hr dependent upon years of experience.

Requirements

High school diploma or GED required
Minimum 1 year experience in a Healthcare setting preferred
Minimum 1 year experience in Customer service preferred
Minimum 1 year of insurance verification experience preferred
Call Center experience preferred
Minimum of 1 year experience scheduling appointments for multiple providers preferred
Ability to ask for past due balances and copays at time of service.
Knowledge and proficiency of EMR (Epic), Availity, Medifax, Access, CHAMPS, and internet as required by department a plus
Basic word processing and file management using Microsoft Office
Knowledge and proficiency in grammar and spelling skills preferred
Ability to type with accuracy and speed to meet demand
Team oriented
Ability to effectively communicate with others verbally and in writing
Knowledge of basic medical terminology a plus
Ability to operate automated standard office equipment such as multi-line phone system, copier, fax machine, shredder, etc.
Participates in professional development classes as suggested by supervisor
Strives to learn more and is receptive to new challenges and opportunities
Ability to interpret, comprehend, and transmit complicated and detailed instructions accurately
Demonstrates the ability to recognize priorities in organization of work flow
Able to perform duties independently, with a minimal need for direct supervision
Demonstrates a reliability with punctuality and attendance

Nice To Haves

Bilingual in English/Spanish a plus
Make decisions based on established departmental procedures

Responsibilities

Verifying insurance in the EMR and/or appropriate websites and correcting any errors with coverage
Ability to create and print Good Faith Estimates for Self pay and non-participating insurances
Backing up the CST to print MCIR’s for next day patients
Willingness to work at all locations if needed to maintain staffing levels
Pre-registration for upcoming appointments by calling patients to collect all correct information
Manages all assigned work-ques and in-basket requests
Answers and directs department phone calls
Schedules and reschedules clinic appointments
Enters patient demographic and insurance information into the EMR system
Verifies eligibility of managed care patients and collects copays
Ensures appropriate paperwork is provided to patients at check-in based on provider requirements
Sorts and distributes department mail
Provides information to patients regarding billing processes and procedures
Entry of patient concerns, refill requests, and routes to appropriate clinic in-basket
Manages patient portal requests
Monitors office supplies and reorders items as needed
Availability to work occasional overtime on weekends or evenings to complete time sensitive projects
Acquires knowledge for new technology and policy/procedure revisions
All other duties as assigned