Registration Representative, Central Registration Marlborough Full-Time Days

UMass Memorial Health•Marlborough, MA

17h•$18 - $28•Onsite

About The Position

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. UMass Memorial-Marlborough Hospital strives to be the community hospital of choice for patients and the workplace of choice for health care professionals and physicians. Under the general direction of the Registration Services Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration and basic scheduling skill.

Requirements

License/Certification/Education: Required: High School Diploma Required.
The position requires working several holidays—potentially every other holiday—and availability at least one or two Saturdays per month 7:00am-3:00pm, as needed.
During the initial 5–6 weeks, candidates must be available to train on both first and second shifts.
EPIC training will take place in Worcester for the first two weeks, from 8:00 AM to 4:00 PM.
This role is primarily scheduled for 6:00 AM to 2:30 PM, but flexibility is essential to support other Central Registration shifts, including 7:00 AM to 4:30 PM and 9:30 AM to 6:00 PM Monday through Friday, based on departmental needs.

Nice To Haves

Preferred: Associate or Bachelor’s Degree in Business or Healthcare related field preferred.
Prior EPIC experience is preferred.

Responsibilities

Enter Lab, Radiology and basic ancillary service appointments to schedules.
Schedules patients for treatment and services for multiple providers at multiple campuses.
Coordinates the provision of multiple services to patients.
Processes updates and corrections to patient insurance and demographic information, as well as obtains prior insurance referrals and authorizations.
Collects patient liabilities prior to or on the date of service, as appropriate.
Arranges a variety of associated tests, procedures, and/or ancillary services according to established guidelines and specific criteria.
Prioritizes visits and services in a manner that will foster more efficient utilization of physician’s clinical staff, and patient’s time, as well as equipment and facilities.
Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information.
Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
Follows up to correct discrepancies as required.
Telephones and/or notifies patient of appointment times.
Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
Mails patient information packets to patients.
Transcription of paper orders when applicable.
Assesses patients’ financial needs and directs accordingly to financial counseling, and refers to appropriate person or area.
Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, etc.
Maintains accurate and timely records, logs, charges, files and related information as required.
Collection of patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Treat, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc.
Reviews work queues to ensure accurate and timely billing.
Monitors and maintains Patient Access and Revenue Cycle Work queues.
Maintains scheduling and/or registration accuracy rate of 97% or above.
Hours may vary depending on the operational need.
Primarily Mon-Friday 6:15am-2:45pm, and also will work/cover 1-2 shifts on Saturdays. Shifts can vary between a (6:15am-6:00pm) must be able to work any shifts during that time and rotate start time when necessary.
This position will also cross-train in the ED.
Must be available to cover any of the following shifts below.
7:30am-4:00pm
9:30am-6:00pm