Registration Representative

MemorialCare•Laguna Hills, CA

7d•$23 - $32•Onsite

About The Position

This position requires the full understanding and active participation in fulfilling the mission of Saddleback Memorial Medical Center. It is expected that the employee demonstrate behavior consistent with our core values; Accountability, Best Practices, Compassion and Synergy. The Employee shall support Saddleback Memorial Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.

Requirements

1-2 years of experience in hospital admitting, physician office, or equivalent healthcare
Must communicate effectively and clearly both verbally and in writing
Strong customer service skills
General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
Positive work ethic
General computer skills required including: electronic medical record and Microsoft Office
High school graduate preferred

Nice To Haves

Bi-lingual (English/Spanish, or English/Vietnamese) preferred
Knowledge of medical terminology
Medical Terminology related course or certificate preferred

Responsibilities

Adheres to department policy of using two identifiers. Also adheres to a verbal verification of armband placement.
Avoids HIPAA violations by accurately entering information into the system to avoid passing on defects; such as incorrect PCP, guarantor, etc.
Interviews, registers and pre-registers patients timely and accurately. Appropriate level of expertise in Epic, OnBase, RTE and websites to ensure accurate and efficient registrations.
Ensures that all registration forms are accurate, complete, scanned and indexed in Epic.
Enters important notes in the Referral or Auth/Cert. Utilizes the billing indicator as required.
Uses excellent customer service with staff and patients. Maintains effective working relationship with co-workers and others.
Collects and posts patient financial responsibility timely and accurately.
Participates and supports department specific performance improvement activities, staff meetings, and education/training, projects and staff meetings.
Maintains an acceptable accuracy level of 95 % or better by assigning the correct insurance code.
Monitors and manages assigned work queues to maximize productivity and meet departmental standards.
Adheres to the MHS time and attendance policy #357. Correct entries into MTM minimizing manual clockings.
“Other duties as assigned”