Registration Representative 40hrs 3p-11:30p

UMass Memorial Health•Worcester, MA

15h•Onsite

About The Position

UMass Memorial Health is seeking a Registration Representative to perform a variety of complex duties related to patient registration. This role is integral to the health system's mission of providing exceptional patient care, academic excellence, and leading-edge research. As part of a team of over 20,000 employees, the Registration Representative contributes to the relentless pursuit of healing for patients and the community. The position operates under the general direction of a Registration Services Supervisor, Manager, and/or Director.

Requirements

High School Diploma
Proficient data-entry skills with attention to detail
Computer skills that include use of Windows and the ability to navigate
Customer service skills both verbal and written; with a variety of internal and external customers
Ability to work in a high volume, team-oriented environment
English speaking, reading and writing skills

Nice To Haves

Associate Degree or certificate in Healthcare related field
1-2 years of data entry and/or customer service experience
Experience in hospital admissions, insurance, billing, scheduling or telephone customer service
Previous insurance verification experience
Bilingual speaking, reading, and writing skills
Demonstrated knowledge of medical terminology

Responsibilities

Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system.
Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.
Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
Follows up to correct discrepancies as required.
Obtains and verifies workman’s compensation and automobile coverage when required.
Schedules and/or arrives Radiology, Lab and basic ancillary service appointments.
Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection.
Coordinates the provision of multiple services to patients.
Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
Performs Surgical Day admissions.
Performs bed control, transfers, discharges and admissions tasks.
Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
Assesses patients’ financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.
Maintains accurate and timely records, logs, files and related information as required.
Completes online death certificate registry.
Receive and secure patient valuables.
Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.
Complies with established departmental policies, procedures and objectives.
Attends variety of meetings, conferences, seminars, and on-going training as required or directed.
Demonstrates use of Lean Methodology and Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements including use of PPE as required by policy.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Performs other similar and related duties as required or directed.