Registration Representative / Full-time

Christus Health•Santa Fe, NM

47d

About The Position

RR I: Patient Access representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets the guidelines for hospital service. Patient Access staff ensures that all data entry is accurate including demographic and financial information for each account. Patient Access has numerous procedural requirements including data elements, insurance verification, authorization for services, and collections for all patient portions including prior balances. Patient Access staff is responsible for the successful financial outcome of all patient services. Patient Access is responsible for ensuring the hospital maintains compliance with Federal regulations, JCAHO, and Department of Health and Hospital compliance standards. Patient Access communicates directly with patients and families, physicians, nurses, insurance companies and third party payers. This position requires professional appearance, good communication skills and effective organizational skills. Patient Access representatives require dependability, flexibility, and teamwork. This level is designed to demonstrate knowledge and competency of Patient Access duties in the area which the associate was hired into. Expected competency to use good judgment in making independent decisions to resolve customer issues in all routine operations.

Requirements

Professional appearance
Good communication skills
Effective organizational skills
Dependability
Flexibility
Teamwork
Expected competency to use good judgment in making independent decisions to resolve customer issues in all routine operations.

Responsibilities

Facilitate a welcome and easy access to the facility
Establish an encounter for any patient who meets the guidelines for hospital service
Ensure that all data entry is accurate including demographic and financial information for each account
Data elements
Insurance verification
Authorization for services
Collections for all patient portions including prior balances
Responsible for the successful financial outcome of all patient services
Ensuring the hospital maintains compliance with Federal regulations, JCAHO, and Department of Health and Hospital compliance standards
Communicate directly with patients and families, physicians, nurses, insurance companies and third party payers