Registration Representative PD

MemorialCare•Laguna Hills, CA

14d•$23

About The Position

This position requires the full understanding and active participation in fulfilling the mission of Orange Coast Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Orange Coast Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities. The Registration Representative is under the direction of the Supervisor/ Manager and is responsible for completing all registrations of patients presenting for procedures, admissions, outpatient and ER visits. The Representative must obtain and verify demographic and insurance information so that the patient can be accurately identified and billed for their services. The Registration Representative is responsible for collecting and posting the patients financial responsibility in Epic and immediately dropping the payment in the safe or locked cash drawer. Excellent customer service must be maintained with all patients, visitors, clinicians, and co-workers.

Requirements

1-2 years Medical Office/Admitting/Registration or equivalent healthcare experience preferred
General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
General computer skills required including electronic medical record and Microsoft Office
Knowledge of medical terminology
High school graduate preferred

Nice To Haves

Bi-lingual (English/Spanish, or English/Vietnamese) preferred
Medical Terminology related course or certificate preferred

Responsibilities

Communicates effectively in written and verbal form.
Adheres to department policy of using two patient identifiers.
Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic.
Ensures all registration forms are complete, signed, and scanned. Enters notes in Epic as required.
Provides excellent customer service using Simply Better and AIDET principles.
Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
Maintains registration accuracy rate of 95% or better.
Monitors and manages work queues.
PBX: answers calls timely, professionally, and routes calls appropriately. Ability to understand and follow all emergency codes and alarm paging protocols.
Ability to be at work and be on time.
Ability to follow company policies, procedures and directives. Supports department performance improvement activities. (Meetings, employee engagement survey, education, and training activities).
Ability to interact in a positive and constructive manner.
Ability to prioritize and multitask.