Registration Representative (PRN) - Dillon

McLeod Health • Dillon, SC

120d

About The Position

The position requires maintaining a professional image and exhibiting excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. It involves a high level of public contact and necessitates excellent interpersonal skills. The role includes interviewing patients or responsible parties to obtain personal, demographic, insurance, and medical information prior to services, entering accurate patient information into the electronic health record, and scanning identification and insurance cards into the system. Confidentiality of patient information must be maintained in compliance with HIPAA regulations. The position also requires understanding insurance and compliance requirements, obtaining necessary signatures on appropriate forms and documents, verifying and correctly assigning insurance coverages based on eligibility responses, and explaining plan benefits, authorization status, and medical necessity. Additionally, the role involves creating a transparent financial experience, including generating preservice estimates, explaining patient liability, and collecting prepayments and/or outstanding balances. Monitoring and resolving registration-related errors in assigned Patient work queues, correctly transcribing and validating orders, scheduling walk-in appointments, advocating for patient engagement, and assisting with wayfinding and connecting patients to care are also key responsibilities. Other duties may be assigned as needed.

Requirements

• Demonstrates proficient interpersonal and communication skills.
• Basic data entry and computer skills, including Microsoft Office products.
• Familiarity with medical terminology, preferred.
• Prior healthcare experience preferred.

Nice To Haves

• Familiarity with medical terminology.
• Prior healthcare experience.

Responsibilities

• Maintain a professional image and exhibit excellent customer relations to patients, visitors, physicians, and co-workers.
• Interview patients or responsible parties to obtain personal, demographic, insurance, and medical information prior to services.
• Enter accurate patient information into the electronic health record and scan identification and insurance cards into the system.
• Maintain confidentiality of patient information and comply with HIPAA regulations.
• Understand insurance and compliance requirements and obtain necessary signatures on appropriate forms and documents.
• Verify and correctly assign insurance coverages based on eligibility responses.
• Explain plan benefits, authorization status, and medical necessity to patients.
• Create a transparent financial experience including generation of preservice estimate, explain patient liability, and collect prepayments and/or outstanding balances.
• Monitor and resolve registration-related errors in assigned Patient work queues.
• Correctly transcribe and validate orders, as well as schedule walk-in appointments.
• Advocate for patient engagement, including activation of MyChart.
• Monitor environment and attend to patients, families, and visitors needs to create a positive registration experience.
• Assist with wayfinding and connecting patients to care.
• Perform all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED