Registration Representative PD

About the position

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups - consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Responsibilities

• Ability to communicate effectively in written and verbal form.
• Adheres to department policy of using two patient identifiers.
• Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic.
• Ensures all registration forms are complete, signed, and scanned. Enters notes in Epic as required.
• Ability to provide excellent customer service using Simply Better and AIDET principles.
• Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
• Maintains registration accuracy rate of 95% or better.
• Monitors and manages work queues.
• PBX: answers calls timely, professionally, and routes calls appropriately. Ability to understand and follow all emergency codes and alarm paging protocols.
• Ability to be at work and be on time.
• Ability to follow company policies, procedures and directives. Supports department performance improvement activities.
• Ability to interact in a positive and constructive manner.
• Ability to prioritize and multitask.

Requirements

• 1-2 years of experience in hospital admitting, physician office, or equivalent healthcare.
• Must communicate effectively and clearly both verbally and in writing.
• Strong customer service skills.
• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima.
• Positive work ethic.
• General computer skills required including: electronic medical record and Microsoft Office.
• Knowledge of medical terminology.

Nice-to-haves

• Bi-lingual (English/Spanish, or English/Vietnamese) preferred.
• High school graduate preferred.
• Medical Terminology related course or certificate preferred.

Benefits

• High quality health insurance plan options.
• Shift differentials, extra shift incentives, and bonus opportunities.