REGISTRATION REPRESENTATIVE II FLOAT
About The Position
Horizon Health is a Critical Access, Rural Health Facility comprised of 25-inpatient beds located in Paris, IL & a multitude of outpatient clinic settings including Family Practice and Specialty Clinics in Paris and surrounding cities. We have been serving residents of Edgar County since 1968 though community education, emergency services, and outpatient care. As we continue to expand our services & locations, our community has grown far beyond Paris. Our rich history and strong community support pave the way for the future of healthcare as we serve you—our family, friends, and neighbors. Position Summary: A Patient Services Representative (2) float is trained to work in clinic AND hospital registration areas across all patient service departments. Establishes patient accounts, gathers billing information, insurance cards and guarantor information. The Representative (2) float is responsible for collecting co-pays and past patient balances and keeping a balanced drawer. Stays up to date on all current insurance information and changes. Obtains appropriate signatures as needed. Directs patients to the appropriate department for necessary services. Immediately notifies advisory nurse of a potential critical patient. Assures all information collected is kept confidential per HIPPA.
Requirements
- High school graduate is preferred.
- At least one year of general office experience; required.
- Excellent customer service skills; required.
- Completed clinic training competencies.
Nice To Haves
- Previous healthcare experience; preferred.
Responsibilities
- Register patients obtaining the necessary personal, insurance, and other data required for proper tracking and billing.
- Verifies insurance coverage with carrier or employer, via payer sites.
- Schedules patient appointments for providers as necessary.
- Answers basic insurance/ financial questions and escalates further questions to the appropriate department.
- Responsible for taking payments on co-pays and outstanding balances along with keeping a balanced cash drawer.
- Assist with answering patient and staff calls to help on anything needed.
- Escalates patient concerns to the lead or patient service supervisor.
- Floats to hospital registration and outlying clinics as directed by supervisor or manager.
Benefits
- medical
- dental
- vision insurance
- Employee 403(b)
- health savings account with Company match
- Vacation
- Sick and Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
