Registration Representative / Full-time

CHRISTUS Health • Santa Fe, NM

71d

About The Position

Patient Access representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets the guidelines for hospital service. Patient Access staff ensures that all data entry is accurate including demographic and financial information for each account. Patient Access has numerous procedural requirements including data elements, insurance verification, authorization for services, and collections for all patient portions including prior balances. Patient Access staff is responsible for the successful financial outcome of all patient services. Patient Access is responsible for ensuring the hospital maintains compliance with Federal regulations, JCAHO, and Department of Health and Hospital compliance standards. Patient Access communicates directly with patients and families, physicians, nurses, insurance companies and third party payers. This position requires professional appearance, good communication skills and effective organizational skills. Patient Access representatives require dependability, flexibility, and teamwork. This level is designed to demonstrate knowledge and competency of Patient Access duties in the area which the associate was hired into. Expected competency to use good judgment in making independent decisions to resolve customer issues in all routine operations.

Requirements

• Good communication skills.
• Effective organizational skills.
• Dependability and flexibility.
• Ability to work as part of a team.
• Professional appearance.

Responsibilities

• Facilitate a welcome and easy access to the facility for patients.
• Establish encounters for patients meeting hospital service guidelines.
• Ensure accurate data entry of demographic and financial information.
• Verify insurance and obtain authorization for services.
• Collect patient portions including prior balances.
• Maintain compliance with Federal regulations, JCAHO, and Department of Health and Hospital standards.
• Communicate effectively with patients, families, physicians, nurses, and insurance companies.
• Demonstrate knowledge and competency in Patient Access duties.
• Use good judgment to resolve customer issues in routine operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services