Registration Representative 2

Baylor Scott & White Health•Fort Worth, TX

About The Position

The Registration Rep 2 gets current and accurate demographics and insurance information to register patients. They verify insurance benefits and collect patient financial responsibilities. Purposefully cross-trains and works in all assigned areas. Serves as a mentor or trainer for peers.

Requirements

2 years of healthcare or customer service experience or education equivalency required.
Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
Maintain a professional demeanor in stressful and emotional environments. This includes crime, behavioral health, suffering patients, and life or death situations.
Must exhibit high empathy and communicate well with patients and families during trauma. Demonstrate exceptional customer service skills.
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
Excellent data entry, numeric, typing, and computer navigational skills. Basic computer skills and Microsoft Office.
H.S. Diploma/GED Equivalent

Responsibilities

Conducts and documents patient interview to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
Understands the patient flow processes in each area.
Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due according to financial policies.
Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
May perform cashiering duties following established policies and procedures. This could be the main responsibility in the department.
Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.
Conducts formal, documented training and serves as a resource to others.
Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas/locations as assigned.