Registration Rep- .9 FTE- Eau Claire

Mayo Clinic • Eau Claire, WI

6d

About The Position

The Registration Representative is responsible for the accurate check-in/admissions/registration of incoming patients in the hospital or ED setting. These activities may involve in-person, phone, or virtual registrations. This includes the verification of patient demographic information, collection of insurance data, the identification and/or creation of appropriate accounts, obtaining patient signatures and providing required forms or letters, acting as an ambassador; assisting patients with self-registration, and the collection of indicated co-payments and/or share of cost. The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required. May assist patients with hospital presumptive eligibility or Medicaid applications. In person registration requires the ability to physically walk to patients’ location throughout the emergency department and/or hospital. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Requirements

• High School Diploma or GED and 2+ years of relevant experience required OR Bachelor’s degree required
• Ability to read and communicate effectively.
• Basic computer/keyboarding skills, intermediate mathematic competency.
• Good written and verbal communication skills.
• Knowledge of proper phone etiquette and phone handling skills.
• Position requires good communication skills.
• Incumbents must have the ability to interact on a professional level with individuals from diverse backgrounds and maintain working knowledge of systems and processes related to patient registration and scheduling activities.

Nice To Haves

• Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred.
• Experience in using an Epic RC/EMR system is preferred.
• Healthcare Financial Management Association (HFMA) Certification Preferred.

Responsibilities

• Accurate check-in/admissions/registration of incoming patients
• Verification of patient demographic information
• Collection of insurance data
• Identification and/or creation of appropriate accounts
• Obtaining patient signatures and providing required forms or letters
• Assisting patients with self-registration
• Collection of indicated co-payments and/or share of cost
• Ensure patient safety using positive patient identification protocols
• Obtain the appropriate consents as required
• Assist patients with hospital presumptive eligibility or Medicaid applications

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees