Registration Rep- .6 FTE - Arizona

Mayo Clinic•Phoenix, AZ

2h•Onsite

About The Position

The Registration Representative is responsible for the accurate check-in/admissions/registration of incoming patients in the hospital or ED setting. These activities may involve in-person, phone, or virtual registrations. This includes the verification of patient demographic information, collection of insurance data, the identification and/or creation of appropriate accounts, obtaining patient signatures and providing required forms or letters, acting as an ambassador; assisting patients with self-registration, and the collection of indicated co-payments and/or share of cost. The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required. May assist patients with hospital presumptive eligibility or Medicaid applications. In person registration requires the ability to physically walk to patients’ location throughout the emergency department and/or hospital. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Requirements

Ability to physically walk to patients’ location throughout the emergency department and/or hospital (for in-person registration)

Responsibilities

Accurate check-in/admissions/registration of incoming patients in the hospital or ED setting
Verification of patient demographic information
Collection of insurance data
Identification and/or creation of appropriate accounts
Obtaining patient signatures and providing required forms or letters
Acting as an ambassador
Assisting patients with self-registration
Collection of indicated co-payments and/or share of cost
Ensuring patient safety using positive patient identification protocols
Obtaining appropriate consents as required
May assist patients with hospital presumptive eligibility or Medicaid applications
Adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations