Registration Rep. - .8 FTE - La Crosse

Mayo Clinic • La Crosse, WI

7d

About The Position

The Registration Representative may be responsible for the accurate check-in/admissions of incoming patients in the hospital setting as well as ED setting, this can include both in person and phone/virtual registrations. This includes the verification of patient demographic information, collection of insurance data, the identification and/or creation of appropriate accounts, assisting patients with self registration and the collection of indicated co-payments and/or share of cost. The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Requirements

• High School Diploma or GED and 2+ years of relevant experience required OR Bachelor’s degree required
• Ability to read and communicate effectively
• Basic computer/keyboarding skills, intermediate mathematic competency
• Good written and verbal communication skills
• Knowledge of proper phone etiquette and phone handling skills
• Position requires good communication skills.
• Must have the ability to interact on a professional level with individuals from diverse backgrounds.

Nice To Haves

• Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred.
• Knowledge of and experience using an Epic RC/EMR system is preferred.
• Healthcare Financial Management Association (HFMA) Certification Preferred.

Responsibilities

• Accurate check-in/admissions of incoming patients in the hospital setting as well as ED setting, this can include both in person and phone/virtual registrations.
• Verification of patient demographic information
• Collection of insurance data
• Identification and/or creation of appropriate accounts
• Assisting patients with self registration
• Collection of indicated co-payments and/or share of cost
• Ensure patient safety using positive patient identification protocols
• Obtain the appropriate consents as required
• Adherence to quality assurance guidelines
• Adherence to established productivity standards to support the work unit’s performance expectations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees