Registration Rep (PRN Weekend Nights) - Carolina Forest

McLeod Health • Myrtle Beach, SC

323d

About The Position

The Registration Representative (PRN Weekend Nights) position at Carolina Forest involves maintaining a professional image and exhibiting excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. This role requires a high level of public contact and excellent interpersonal skills. The representative will interview patients or responsible parties to obtain personal, demographic, insurance, and medical information prior to services, confirm and manage patient identity, and understand compliance requirements to assist with the completion of required forms. Additionally, the representative will assign insurance coverages based on eligibility responses, explain plan benefits, authorization status, and medical necessity, and create a transparent financial experience by generating estimates, explaining patient liability, and collecting prepayments and outstanding balances. The role also includes advocating for patient engagement, monitoring the environment, assisting with wayfinding, and performing all other duties as assigned.

Requirements

• Excellent interpersonal skills.
• Comfortable with computer use, including Microsoft Office Suite.
• Knowledge of Medical terminology/prior experience with healthcare.
• High school diploma/GED preferred from an accredited school.

Responsibilities

• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers.
• Interviews patients or responsible party to obtain personal, demographic, insurance, and medical information prior to services.
• Confirms and manages patient identity.
• Understands compliance requirements and assists with completion of required forms.
• Correctly assigns insurance coverages based on eligibility responses.
• Explains plan benefits, authorization status, and medical necessity.
• Creates a transparent financial experience including generation of an estimate preservice, explains patient liability, and collects prepayments and on outstanding balances.
• Offers information on payment plans and Compassionate Care when appropriate.
• Correctly transcribes and validates orders, as well as schedules walk-in appointments.
• Advocates for patient engagement, including activation of MyChart.
• Monitors environment and attends to patients, families and visitor's needs.
• Assists with wayfinding and connecting patient to care.
• Performs all other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED