Registration Rep II,Mobile Mam

University of Rochester•City of Rochester, NY

16d•$19 - $25

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Provides Mobile Mammography Services throughout multiple counties in Western NY. Responsible for various duties, such as driving to assigned location, greeting patients to collect required registration data, performing check-in and checkout procedures, verifying insurance, and communicating patient financial assistance needs.

Requirements

Associate's degree and 2 years of relevant experience in a healthcare or customer service setting required Or equivalent combination of education and experience
Basic computer skills required
Excellent customer service and communication skills required
Friendly positive disposition required
CDL - Group A - Commercial Drivers License upon hire required or CDL - Group B - Commercial Drivers License upon hire required or CDL - Group C - Commercial Drivers License upon hire required

Responsibilities

Drives the mobile mammography coach in a safe, responsible manner.
Ensures the mobile mammography coach is adequately fueled and mechanically sound, completing pre- and post-inspections before and after each use.
Obtains routine maintenance of the mobile mammography coach as required for fuel, oil change, cleaning, and tire pressure.
Cleans inside of mobile mammography coach daily and stocks required supplies as needed.
Flexibility and transportation to other locations and hours of operation may be required.
Confirms or collects patient demographics and financial information to ensure a billable account.
Stores patients in billing and scheduling systems.
Identifies dual patient identification processes using University and departmental policies.
Verifies insurance eligibility/coverage and obtains necessary pre-certifications/authorizations when applicable.
Identifies and corrects registration errors, complete missing registration data.
Sets up new patient records accurately in information management systems.
Manages incoming calls while providing necessary information.
Greets patients and/or their representatives and provides direction as needed.
Interviews the patient and/or their representative for necessary information and completes the registration process as defined by departmental policy.
Remains visible and accessible to patients.
Keeps patients informed of schedule progress and delays.
Acts as information resource for patients.
Schedules/reschedules/cancels visits for walk-in and return visits to imaging using scheduling systems.
Schedules outside studies into hospital and imaging information systems.
Monitors exam schedules and reports problems or concerns to area supervisor(s).
Coordinates patient transportation and interpreter services as needed.
Communicates with HIM to obtain accurate patient information.
Corrects errors in patient study association and patient identification errors.
Reconciles patient data when multiple accounts exist to combine records.
Scans visit documentation and stores in information system(s).
Transfers outside studies to PACS or archiving/Image sharing applications.
Administers health history paperwork to patients.
Administers ambulatory patient surveys.
Treats patients and colleagues with courtesy and respect.
Understands and meets the needs of internal customers.
Identifies areas of improvement, notifies supervisor(s) and departmental management.
Identifies patient needs and services provided.
Assess patient special needs.
Monitors reception area to ensure patient comfort.
Makes decisions to improve patient satisfaction.
Communicates with external customers such as, but not limited to, payers, physician offices, and other departments.
Provides training to new clerical staff in all aspects of department specific work practices including orientation, registration, charge entry, scheduling, reception, image management and customer service.
Acts as information resource for department clinical staff in regards to all aspects reception/scheduling/registration functions and responsibilities.
Attends educational programs and teach newly hired or less experienced staff.
Other duties as assigned.