Registration Receptionist - Chambersburg - Day/Evening

Wellspan Health • Chambersburg, PA

128d

About The Position

The position is responsible for the complete and accurate collection of patient demographic information and serves as the initial contact for patient billing. The role includes answering the hospital switchboard and routing calls as requested, playing an integral role in disaster procedures. The core values guiding this position are Service, Integrity, and Compassion.

Requirements

• High school graduate or equivalency required.
• Completion of a medical terminology course is a plus.
• Experience applying customer service behaviors and communication skills required.
• Experience as a registration receptionist preferred.
• Computer and customer service experience preferred.
• Minimum typing speed of 45 words per minute preferred.
• Knowledge of insurances helpful.

Responsibilities

• Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.
• Maintains confidentiality.
• Demonstrates dependability, to include attendance and punctuality.
• Is accountable - takes initiative and ownership of issues.
• Displays a professional demeanor and represents the hospital positively.
• Assumes personal responsibility for 2-way communication.
• Supports coworkers and initiatives, contributing to a patient and family centered philosophy.
• Works to continuously improve work environment/processes.
• Represents willingness to create, embrace and facilitate change.
• Develops self and others, supporting a learning environment.
• Develops working relationships critical to the organization.
• Encourages others by providing recognition and support.
• Conducts patient interviews to obtain accurate demographic and insurance information.
• Provides patient estimates for outpatient and surgical services.
• Collects out-of-pocket expenses and reconciles daily banking deposits.
• Prepares deposits for pick up next business day.
• Assists patients making payments via welcome devices or personal devices.
• Follows standard work for sending POS letters for surgical patients.
• Adheres to EPIC Insurance Manual regarding participation of payor and plans.
• Obtains waivers and authorizations as required by insurance.
• Verifies insurance requirements for upcoming services.
• Utilizes various software programs for insurance verification.
• Maintains equipment in safe working condition.
• Participates in cross-training efforts to facilitate staff coverage.
• Attends scheduled departmental in-services and staff meetings.
• Informs staff of supply needs to maintain inventory.
• Serves as a preceptor/mentor.
• Reviews patient orders for accuracy.
• Identifies and works on daily accounts needing corrections.
• Schedules patient procedures/appointments.
• Coordinates direct admit and transfer calls.
• Answers all telephone calls in a tactful and timely manner.
• Familiarizes self with alarm systems and emergency equipment.
• Handles all communication with the highest regard for customer service.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED