Registration Dorm Clerk

Join the 'Ohana • North Charleston, SC

7d • Onsite

About The Position

Support mission-critical training at the Federal Law Enforcement Training Center (FLETC) in Charleston, SC by serving as a front-line representative for student housing, registration, and dormitory services. The Registration/Dorm Clerk provides front desk, registration, and dormitory support for FLETC Charleston campus buildings, including Buildings 39 and 285. The position assists incoming and departing students with room assignments, check-in/check-out procedures, and dormitory support needs while ensuring proper student/resident processing, key and linen control, cleanliness monitoring, and adherence to all FLETC rules, security, and conduct requirements. The position serves as a professional, customer-facing representative supporting daily operations, safety, and emergency protocols. Positions may be full-time or part-time, with coverage across single or multiple dormitory buildings.

Requirements

• High school diploma or equivalent.
• Minimum of two (2) years of relevant experience in dormitory, facility oversight, administrative, or customer service roles.
• Ability to meet and deal with the general public in a tactful and professional manner.
• Ability to interact professionally with a diverse student population.
• Ability to understand and follow detailed orders, instructions, policies, and training materials.
• Ability to maintain poise and self-control under stress.
• Ability to construct and write clear, concise, accurate, and detailed reports.
• Ability to type at least 40 words per minute with 95% accuracy.
• Proficiency in operating a computer terminal and standard office software.
• Proficient in oral and written communication in English.
• Ability to lift to 50 lbs.
• Ability to walk multiple floors and stand for extended periods.
• Must pass a federal background check and obtain required security clearance.
• Possess valid and up-to-date Red Cross First Aid and CPR Defibrillator certifications.
• Ability to work variable shifts, including evenings, weekends, and holidays.
• This position may require the operation of Company-provided vehicles. If operating Company-provided vehicles, maintaining a valid drivers license in good standing is a condition of employment. If operating Company-provided vehicles, employee must comply with all Company vehicle use and safety policies, as well as all applicable traffic laws. If operating Company-provided vehicles, the Company may review your motor vehicle record (MVR), as permitted by law, to verify eligibility to operate Company vehicles. If operating Company-provided vehicles, you must immediately notify the Company if your drivers license is suspended, revoked, restricted, expires, or if your driving privileges otherwise change.
• Must be eligible for DHS background investigation and suitability clearance.
• Must be a U.S. citizen or lawful permanent resident with work authorization.
• Must possess current Red Cross First Aid and CPR/Defibrillator certification and maintain certification throughout employment.
• Must be willing to work any shift assigned to maintain 24/7 dormitory coverage.
• Work schedules are determined by management and may be modified at any time based on business needs, contractual obligations, and operational requirements.

Responsibilities

• Assist with student check-in and check-out procedures, including room assignments, key issuance, roster verification, and data entry.
• Respond to student inquiries regarding dormitory assignments, amenities, campus services, and recreational opportunities.
• Maintain daily dormitory log of all activities.
• Maintain accurate dormitory records, key logs, linen control, lost-and-found reports, and registration databases.
• Provide accurate student count to manager for invoicing.
• House students and provide all documents and information needed upon arrival.
• Provide registration/dormitory coverage in Buildings 39 and 285. Shifts will be between the hours of 8:00 a.m. to 8:00 a.m., Monday through Sunday, including Federal holidays , in accordance with PWS requirements. For full time employees, shifts will be straight 8s. Shift schedules are up to managers discretion based on student forecast and contractual needs. Part-time employee schedules will be up to the managers discretion based on student forecast and contractual needs.
• Monitor entries/exits, verify resident/student identification, and maintain access control logs.
• Assist in processing incoming students by providing information to the Visitors Control Center (VCC).
• Receive and deliver messages for students.
• Issue and track keys and linens and maintain accurate inventory, sign-in/out, and control forms.
• Conduct room, hallway, and common area inspections for cleanliness, safety, and compliance with FLETC policies.
• Monitor and document room readiness and coordinate with housekeeping for cleaning or maintenance follow-up.
• Document and report maintenance issues, custodial needs, cable/television outages, damages, or rule violations to designated contact points. After business hours, report facilities maintenance problems to Security for immediate follow-up.
• Report disorderly conduct or disruptive activities immediately to Security.
• Assist students with dormitory concerns, including issuing additional blankets/linen, replacement light bulbs, or providing guidance and directional assistance.
• Verify identity before using the master key to let locked-out occupants into their rooms (never releasing the key).
• Disinfect and loan government-owned recreational equipment to students while maintaining required inventory control logs and forms (FTC-ADM-80), including borrower and return details.
• Answer phones, process paperwork, and perform administrative support tasks related to housing operations.
• Coordinate closely with dormitory, housekeeping, registration staff, and security personnel to maintain seamless operations.
• Maintain confidentiality of student records in accordance with the Privacy Act and FLETC guidelines.
• Immediately turn in any property found to the appropriate supervisor or COR.
• Maintain a neat, professional appearance in contractor-provided uniform (slacks and polo shirt with logo).
• Adhere to conduct requirements, including no eating, smoking, or personal cell phone use while on duty, use designated break areas for personal activities, and no acceptance of gratuities.
• Pick up students from VCC and transport back to dormitory in company-provided vehicle if necessary.

Benefits

• DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees