Registration Coordinator

Diversified Careers•Portland, ME

12h

About The Position

Diversified is seeking a Registration Coordinator to join the team supporting event operations. This role will focus on the coordination and execution of all registration-related activities for assigned events, ensuring seamless onsite logistics and exceptional attendee experiences. The Registration Coordinator will manage registration site creation, vendor relationships, and cross-functional coordination to deliver efficient and professional registration processes. The position will work closely with outside vendors, staffing agencies, and internal departments to ensure all registration matters are handled with precision and professionalism. We are looking for a highly organized professional with excellent communication skills who can adapt quickly to shifting priorities. This role requires the ability to thrive in a fast-paced, team-oriented environment and move efficiently within a culture that values innovation, empowerment, and ownership. The ideal candidate will be results-oriented, demonstrate strong initiative, and possess a vision for continuous process improvement.

Requirements

The ideal candidate will bring 1-2 years of experience in an office or professional environment, demonstrating strong organizational capabilities and attention to detail.
They should be proficient in the following: Microsoft Suite Excel Skills: Thrive in a dynamic, team-oriented environment with the ability to work independently, collaboratively, and in leadership capacities
Demonstrate strong organizational skills with proven ability to prioritize tasks, manage multiple projects simultaneously, and meet tight deadlines
Exhibit exceptional attention to detail and commitment to accuracy in all work deliverables
Display natural curiosity and innovative thinking, consistently identifying opportunities to optimize processes and improve efficiency
Serve as a versatile team player, willing to support cross0functional initiatives and adapt quickly to shifting priorities
Communicate effectively across all levels of the organization, both verbally and in writing
Work with a self-motivated, results-driven approach that demonstrates initiative and accountability

Nice To Haves

Experience with registration software, including Cvent, Workfront, Smartsheet and/or Jira is a plus.

Responsibilities

Design, test, and maintain multiple online event registration pages, ensuring accuracy and optimal user experience through rigorous quality assurance protocols
Collaborate strategically with event teams and vendors to develop and execute registration strategies that align with attendance and revenue goals
Serve as the primary point of contact for registration-related inquiries, providing timely support and troubleshooting assistance to both internal stakeholders and external customers
Generate custom registration reports to support data-driven decision-making and assist the Registration Manager with invoice processing and financial documentation
Manage all aspects of onsite registration logistics, including the creation of detailed layouts and staging guides that specify signage, technology, electrical, and furnishing requirements
Research and contract with local staffing agencies, coordinate temporary staffing needs, and travel to events to oversee onsite registration operations and staff management
Maintain the relationship with the registration vendor call center, ensuring seamless support and communication
Provide technical assistance for event mobile apps for both internal and external customers
Deliver training on registration platforms to internal stakeholders, including new hires and existing users
Monitor and respond to incoming customer inquiries through a centralized team email inbox, ensuring timely and professional communication
Perform additional duties as needed to support departmental objectives