Registration Coordinator, PLL

The Pasha Group•Compton, CA

2d•$21 - $25•Onsite

About The Position

The Registration Coordinator, PLL receives and registers orders and initiates transportation and logistics process for household goods relocation services. Primary Objectives Timely, accurate, and complete order registration within required timeframes. Registration processes initiated according to contract standards and customer requirements. Effective communication and collaboration with internal and external customers.

Requirements

High school diploma or equivalent (HSED) required
2 + years of related experience with an emphasis on the importing and exporting of goods required
Demonstrated proficiency with Microsoft Office products at the following levels: Excel, Word, Outlook: Basic level of skill
Proficiency with ten key by touch and typing speed of 40 WPM.
Ability to communicate clearly with excellent verbal, written, and listening skills.
Ability to work as an individual contributor and as a valued participant in a team based environment.
Demonstrated ability to maintain confidentiality with tact and discretion.
Excellent customer service skills with the ability to develop effective professional relationships.
Strong attention to detail with a high degree of accuracy with data entry.

Nice To Haves

Associate degree or related college coursework preferred
Domestic and/or international transportation and logistics experience preferred

Responsibilities

Perform routine data entry including, but not limited to, entering new orders and shipment information into computerized tracking systems, tracing shipments with steamship lines, trucking vendors, railroads, and other suppliers, and updating information into various systems.
Answer incoming customer phone calls and take appropriate action for each call.
Monitor and promptly respond to incoming customer communications.
Escalate internal and external concerns for expedited resolution and ensure customer satisfaction at all times.
Maintain accurate, timely, and thorough records in proprietary database.
Review database for errors.
Research and resolve exceptions and respond to escalation of service requests.
Maintain department KPIs and customer satisfaction ratings as defined by the department.
Perform typing, faxing, mail distribution, phone messaging, and other office related duties as required.
Scan and separate documents in Document Management System.
Provide input to leadership and management teams on departmental initiatives and process improvements projects.
Update schedule, logs, and tasks daily.
Other duties as assigned.